Deputy Manager (New Addington)

Iceland; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Greater London is looking for a dedicated Deputy Manager to join their team. In this role, you will work closely with the Store Manager to maximize profit, manage operations, and enhance team performance. Responsibilities include overseeing store operations, ensuring compliance with policies, and leading a customer-focused service approach. The ideal candidate will possess strong leadership and team management skills, with a passion for retail. Competitive perks include a discount scheme, holiday allowances, and career progression options.

Benefits

15% discount in all Iceland and The Food Warehouse stores

~33 days holiday (including Bank Holidays)

~ Christmas vouchers – increasing with length of service

~ Refer a Friend scheme

~ Christmas saving schemes

~ Long service awards

~ Option to join a healthcare plan

~ Grocery Aid for free and confidential financial support

~ Clear career pathways with opportunities for development

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Customer-focused with a passion for delivering outstanding service.

Responsibilities

• Maximize profit and lead the team to ensure store success.
• Review sales and performance to identify improvement actions.
• Manage the team effectively and ensure compliance with policies.

Skills

Leadership

Team management

Customer service

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.

Create a culture of sell a £, save a £ to maximise store sales and profit.

Support the Store Manager with Talking Shop and work well with the Talking Shop representative.

Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.

Manage the team effectively using performance processes and continuous conversations.

Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.

Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.

Ensure all cash handling and security policies and processes are fully implemented in the store.

Deliver the best digital service by implementing all One Best Way processes in the store through the team.

Ensure legal compliance across all areas to minimise any risk to the business.

Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Lead by example to get the best from the team and provide the best service to customers.

Work together with enthusiasm and take action to reduce waste.

Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.

Set the pace of the team by being hands‑on to deliver a great store.

Solve problems by making the right decisions for the store.

Coach the team by asking the right questions to drive performance and help them be their best.

Proven experience in a retail management role.

Strong leadership and team management skills.

Customer-focused with a passion for delivering outstanding service.

• 15% discount in all Iceland and The Food Warehouse stores
• ~33 days holiday (including Bank Holidays)
• ~ Christmas vouchers – increasing with length of service
• ~ Refer a Friend scheme
• ~ Christmas saving schemes
• ~ Long service awards
• ~ Option to join a healthcare plan
• ~ Grocery Aid for free and confidential financial, emotional and practical support
• ~ Clear career pathways with opportunities for development and progression