Deputy Manager

Jollyes Pets; Sunderland; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading UK pet retailer is seeking a Deputy Manager for their store in Sunderland. This full-time position offers a competitive salary between £26,000 and £27,000 per annum, along with annual bonus potential of £1-5k based on performance. Responsibilities include overseeing daily store operations, managing the team, and ensuring exceptional customer service. Ideal candidates will have retail management experience and a passion for pets and people. A strong commitment to delivering outstanding pet care is essential. The role is perfect for those looking to grow within a dynamic team environment.

Benefits

Competitive salary

Annual bonus potential

iTrent financial wellbeing package

Retail Trust membership

Discounts on retail products

Workplace pension scheme

Free uniform and on-site parking

Additional paid leave

Enhanced maternity leave

Enhanced paternity leave

Colleague recognition scheme

Qualifications

• Must delight customers with outstanding service.
• Should manage day-to-day operations effectively.
• Experience in leading teams and exceeding KPIs is essential.

Responsibilities

• Support the Store Manager in daily operations.
• Lead and manage the team in the store's absence.
• Deliver high standards of customer service and pet care.

Skills

Passion for pets and people

Retail management experience

Effective communication

Business performance development

Commercial awareness

Planning and organisation skills

Job description

Deputy Manager - Jollyes Pets - Sunderland. Salary £26,000 - £27,000 p.a. + bonus potential of £1-5k p.a

Responsibilities

• Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
• Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Managing people financial performance, store standards, customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
• Delivering the highest standards of pet care and ensuring that the welfare of pets is a top priority, promoting responsible pet ownership.

Qualifications & Experience

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach with great planning and organisation skills.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

Company Overview

About Jollyes Pets: Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail‑wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

Benefits

• Competitive salary of £26,000 - £27,000 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre‑agreed measures.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on‑site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service).
• Enhanced Paternity leave – partners receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc).
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
• Care concierge supporting colleagues who are carers with access to information, services and benefits.
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…).
• Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.