Deputy Manager

Shepherd Neame; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A historic brewery-based pub in London seeks a Deputy Manager to assist the General Manager with daily operations and foster a collaborative environment. Ideal candidates will have experience in the hospitality industry, strong leadership skills, and a passion for exceptional customer service. This opportunity comes with competitive pay, tips, and various employee benefits including flexible working hours and discounts. Join us in reopening this iconic venue and contributing to a vibrant dining experience.

Benefits

Competitive salary or hourly pay rate

A share of tips in addition to pay

Early wage withdrawal scheme

25% discount on food and drink

25% discount on overnight Managed House Hotel bookings

Up to 40% discount on select purchases

Access to a Workplace Mental Health Platform

Company pension plan

Opportunity to develop within pubs and office

Flexible working hours

Qualifications

• Previous experience in a hospitality or service-led environment.
• Ability to lead and develop a team effectively.
• Excellent customer service skills.

Responsibilities

• Support the General Manager with day-to-day operations.
• Deputize in the absence of the General Manager.
• Drive growth and customer satisfaction at the venue.

Skills

Working Together

Pride and Passion

Authenticity

Sheps Spirit

Job description

Shepherd Neame is on the lookout for a Deputy Manager with bundles of energy and enthusiasm to join our team, so if you have previous experience of leading a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

WHO ARE WE?

The Hoop and Grapes is a historic pub on Farringdon Street in the heart of London, with roots dating back to the early 18th century. Currently closed for extensive renovations, we’re restoring this Grade II listed building to create a stunning venue that blends traditional charm with modern hospitality. When we reopen, we’ll offer great food, drinks, and a warm welcome to a diverse mix of locals, city professionals, and visitors. This is an exciting time to join our team be part of bringing a landmark pub back to life and delivering exceptional experiences in a beautifully refurbished setting.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

As an ambassador for our brand, this role will see you supporting the General Manager with the day to day running of the business, deputising in their absence, and driving the delivery of continued growth and customer satisfaction at site. Assisting the creation of an inclusive culture within the business, you will work closely with the team, leading and developing them whilst ensuring that they offer excellent customer service at every opportunity.

WHATS IN IT FOR YOU?

• Competitive salary or hourly pay rate
• A share of tips in addition to your pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status,, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

SHIPS SKILLS

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit