Deputy Head of Operations Support

EXANTE; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A pioneering wealth tech company in London is seeking a Deputy Head of Operations Support to oversee client-facing processes and manage team escalations. The role involves streamlining operations, ensuring service availability, and continuous improvement through automation. Ideal candidates will have a strong background in brokerage or investment banking and leadership experience. This position offers a collaborative work culture and global career opportunities.

Benefits

Corporate benefits

Ongoing education & training programs

Global career opportunities

Qualifications

• Experience in trading operations or investment banking is preferred.
• Ability to manage and mentor teams effectively.
• Proven track record of improving processes and defining KPIs.

Responsibilities

• Manage sub-teams and handle escalations in operations support.
• Ensure reliable execution of client-facing processes.
• Oversee manual bookings and maintain control of business operations.
• Streamline workflows to improve efficiency and automation.

Skills

Leadership

Client servicing

Communication

Problem-solving

Education

Background in brokerage or investment banking

Job description

Overview

About the job Deputy Head of Operations Support

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset -our people. Join us in shaping the future of finance.

About the Role

Deputy Head of Operations Support: You will be responsible for critical client-facing processes that directly impact service availability, client customisation, and revenue capture. This covers:

Middle Office: end-to-end ownership of client servicing processes.

Bookings & Control Centre: oversight of bookings and operational controls.

You will ensure these processes run reliably, are properly controlled, and continuously improve through automation and efficiency. You will also act as deputy to the Head of Operations Support, empowered to make operational decisions and manage escalations.

Reporting Line: Head of Business Operations

Responsibilities

• Leadership Act as deputy to the Head of Operations Support, managing sub-teams, handling escalations, and embedding a culture of accountability and precision.
• Middle Office Ensure reliable execution of all client-facing processes: account setup (automatic and custom), trading permissions, commissions & charges, system access, and technical flows (offsets, expirations, assignments). Define clear success metrics and failure triggers for all critical Middle office processes, with emphasis on client experience and revenue protection.
• Bookings & Control Centre Oversee manual bookings and establish a results control framework that monitors the accuracy and integrity of day-to-day business operations.
• Efficiency & automation Eliminate manual risk points, streamline workflows, and continuously improve resilience and scalability.

Qualifications

• Background in brokerage, trading operations, or investment banking.
• Leadership experience with ability to manage and mentor teams while also acting as a trusted second-in-command.
• Industry experience in client servicing Middle Office processes (account setups, trading permission management, commissions/charges customization, system access management, expirations/assignments).
• Track record of running control functions, defining KPIs, and improving processes through automation.

Personality / Mindset

• Integrity & loyalty
• Team player with advanced communication and collaboration skills
• A hands-on, can-do attitude - always looking for solutions and thinking out of the box
• The capability to work and succeed in the fast-paced and ever-changing environment

We Offer

• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities
• Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.

EXANTE was created by a group of disruptive technology experts. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.