Deputy General Manager

Vacherin Ltd. Careers; England; On-site; GBP 42,000 - 50,000; Full time

Job summary

A reputable hospitality company in London is seeking a Deputy General Manager to supervise and motivate staff while ensuring exceptional service standards and compliance with health and safety protocols. The ideal candidate will possess skills in leadership and customer service, fostering teamwork and a positive guest experience. Enjoy competitive pay and an array of benefits that promotes personal development, healthcare support, and a vibrant work culture. Join a team dedicated to excellence and passion for the food and hospitality sector.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Wellbeing strategy access

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

High street discount vouchers

Qualifications

• Experience in team leadership and coaching front-of-house staff.
• Strong understanding of service standards and food hygiene regulations.
• Ability to foster a positive guest experience and resolution of issues.

Responsibilities

• Supervise and coach staff to ensure exceptional service.
• Maintain cleanliness and presentation standards.
• Support training and development of team members.
• Ensure compliance with health and safety protocols.
• Gather guest feedback and enhance hospitality.

Skills

Team leadership

Motivation

Customer care

Compliance with health and safety

Collaboration

Job description

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food, drink and service, want to be part of an award-winning hospitality team – and still make it home for dinner? We are looking for a Deputy General Manager to join our team in London.

Location: 1 Basinghall Avenue, London EC2V 5DD

Rate of Pay: £50,000 per annum

Working Pattern: Monday – Friday, 40 hours per week, 8:00am – 16:30pm, flexibility required

Key Responsibilities

• Team Leadership: Supervise, motivate, and coach front‑of‑house teams to ensure productivity, high morale, and exceptional service delivery.
• Service Standards: Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
• Training and Development: Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
• Health & Safety: Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
• Guest Experience: Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
• Collaboration: Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers