Deputy General Manager Maternity Cover

Leonardo Hotels; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel group in Belfast is seeking a Deputy General Manager to oversee hotel operations. You will work closely with the General Manager to inspire your team and ensure exceptional guest satisfaction. Ideal candidates will have excellent people skills and a proven ability to lead. The role offers progression opportunities in a rapidly expanding company, along with competitive perks like a quarterly bonus scheme and ongoing training.

Benefits

Quarterly bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Access to Company Pension Scheme

Ongoing training programmes

Qualifications

• Experience in hotel management or similar hospitality role.
• Ability to lead and mentor a team effectively.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest experiences.
• Set and monitor guest satisfaction targets.
• Conduct regular inspections of hotel premises and rooms.
• Mentor team members in their learning and development.
• Host weekly operations meetings with the team.

Skills

People skills

Leadership

Guest satisfaction management

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

Some of the perks you could enjoy include:

• Quarterly bonus scheme: based on our business and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

As a Deputy General Manager, you will:

• Be yourself!
• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
• Lead from the front and get stuck in – you’re the face of the hotel operation!
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!