Deputy General Manager - Hospitality & Experience Lead

F1 Arcade; Birmingham; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading entertainment venue chain is looking for a Deputy General Manager in Birmingham to oversee daily operations for reception and beverage departments. Responsibilities include leading and mentoring teams, delivering exceptional guest experiences, and driving strategic initiatives for revenue growth. The ideal candidate should have a strong background in hospitality, solid operational management skills, and experience in sales initiatives. The role offers a vibrant work environment with numerous employee benefits.

Benefits

50% off food & drink for staff and up to 3 friends

Complimentary off-peak racing for staff and up to 3 friends

Paid volunteer days

Access to GP 24/7

Up to £1000 for health-related subscriptions

Enhanced maternity & paternity pay

Paid bereavement leave

Employee discount platform

Financial wellbeing platform

28 days holiday including bank holidays

Refer a friend scheme

Qualifications

• Proven experience in managing daily operations in a hospitality environment.
• Ability to lead and develop large teams effectively.
• Strong sales acumen with experience in implementing initiatives.

Responsibilities

• Manage daily operations for the reception and beverage departments.
• Lead and mentor front-of-house and beverage teams.
• Deliver exceptional guest experiences.
• Oversee operational process improvement.
• Develop strategic initiatives for revenue growth.

Skills

Team leadership

Customer service

Operational efficiency

Sales initiatives

Budget management

Education

Hospitality certifications

Job description

A leading entertainment venue chain is looking for a Deputy General Manager in Birmingham to oversee daily operations for reception and beverage departments. Responsibilities include leading and mentoring teams, delivering exceptional guest experiences, and driving strategic initiatives for revenue growth. The ideal candidate should have a strong background in hospitality, solid operational management skills, and experience in sales initiatives. The role offers a vibrant work environment with numerous employee benefits.