Deputy General Manager

Malmaison Hotel Du Vin Holdings Limited; York and North Yorkshire; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel brand in York is seeking a Deputy General Manager who will inspire and lead a team to deliver exceptional service. This role requires strong organizational skills and a desire to progress to running your own hotel within 18 months. The ideal candidate will have experience in hotel management and an understanding of Food & Beverage operations. Competitive perks include discounted room rates and a fully funded apprenticeship programme.

Benefits

Discounted Staff Room Rates

Friends and Family Room Rate

Discounts in our Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness Campaign Days

Complimentary stays on anniversaries

Support for charitable causes

Private Medical Healthcare

Bonus Plan based on KPI performance

Qualifications

• Experience managing large teams in a hotel or similar property.
• Ability to communicate effectively on Health & Safety practices.
• Willingness to progress toward running a Malmaison hotel within 18 months.

Responsibilities

• Inspire and develop the team to deliver exceptional service.
• Drive brand strategy and maximize revenue.
• Maintain a strong focus on Health & Safety.

Skills

Leadership and motivation

Team management

Understanding of Food & Beverage

Health & Safety knowledge

Job description

Overview

Deputy General Manager, Malmaison, York. Malmaison is looking for a leader in the making who will understand that running a successful business isn’t just about exceeding brand standards or a strong P&L. We want someone who will look after the team and, by developing them, will deliver celebrity service. You will be 18 months (or less) from running your own hotel and keen to join a brand that will give you the opportunity to shine. Five of our current General Managers have been promoted from the Deputy General Manager position.

In this role you’re a real organizer, who loves leading and motivating your team. You will drive the brand strategy in all elements of the business and help set Malmaison apart from the competition as a preferred employer and destination to stay, eat and drink.

Responsibilities

• Act as a strong, inspirational leader who motivates and develops the team to deliver exceptional service.
• Drive brand strategy across all elements of the business and position Malmaison as a preferred employer and guest destination.
• Know the local market and maximise revenue by overseeing the bigger picture while managing detail through department managers and teams.
• Lead from the front and set the example; maintain a strong focus on Health & Safety and effective communication.
• Utilise experience in managing large teams and apply sound knowledge of food and drink in a property of similar size (not a deal breaker if not present).

Qualifications

• Experience managing large teams in a hotel or similar property.
• Strong understanding of Food & Beverage operations in a property of comparable size (not mandatory).
• Good knowledge of Health & Safety practices and ability to communicate effectively.
• Willingness to develop and progress toward running a Malmaison hotel within 18 months or less.

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How to Apply

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Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes supporting career development
• High Street Discounts on a range of shops, experiences, holidays and more
• Cycle to work scheme – save up to 40% on bikes
• Healthcare Cash Plans – dental, optical, medical and more from £5 per month
• Referral schemes paying up to £1500
• Relaxed uniform and Wellness & National Campaign Days
• Wagestream – access to earned wages in real time
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
• Support for charitable causes (The Brain Charity) and an Employee Assistance Programme – free, confidential advice 24/7

On completing probation:

• Private Medical Healthcare
• Bonus Plan based on KPI performance
• Critical Illness cover
• Life Assurance

Our Sustainability Goals

• 100% of electricity generated from renewable sources, with wind farms contributing a major share
• Recycling target of at least 70% of hotel waste, championed by the Sustainability Council
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens
• Volunteer to work for sustainable charities two days per year on full pay