Deputy General Manager

PizzaExpress (Restaurants) Limited; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prominent restaurant chain in London is seeking a second-in-command to lead a dynamic team and drive performance. You'll undertake P&L management, support the General Manager, and maintain high standards of service. Our ideal candidate will possess strong leadership and financial management skills, with a passion for delivering excellent customer service. This role offers various benefits, including a bonus scheme, free food, and development opportunities.

Benefits

Bonus Scheme of up to 20%

Free Food on shift

50% discount on food and drink

Wellbeing Support

Referral Bonus of £1000

Qualifications

• Ability to inspire and lead a team effectively.
• Experience in managing a P&L, budgeting, or financial analysis.
• Delivering outstanding service and understanding customer needs.

Responsibilities

• Collaborate with the General Manager on management tasks.
• Maintain high standards across quality, safety, and food.
• Lead and coach the team to achieve success.
• Deliver memorable service to customers.

Skills

Leadership skills

Financial management

Customer service excellence

Job description

Overview

Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.

Responsibilities

• Collaborate with the General Manager, providing support across all management tasks
• Maintain and uphold high standards consistently across quality, safety and food
• Lead and coach your team towards achieving outstanding success
• Strive for excellence in delivering memorable service to our customers
• Leadership skills: Ability to inspire and lead a team effectively
• Financial management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
• Customer service excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

Our Values

• Head: we\'re customer-centric, commercially minded and obsessed by performance in all we do
• Heart: we show our heart, are honest with each other and value everyone\'s diverse strengths
• Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home. Here you can be yourself. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That\'s why we assess each application on the aptitude to do the job and nothing else. If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

Benefits

• Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You\'ll get this at the end of each pay period, along with your normal pay and it\'s one of the best perks about working in hospitality
• Bonus Scheme of up to 20%
• A share of Tronc
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you\'re not working
• Wagestream gives you access to up to 40% of your earned wages before payday
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities