Deputy FM Manager

Serco Group plc; England; On-site; GBP 41,000; Full time

Job summary

A leading facilities management provider is looking for a Deputy FM Manager at Gatwick Immigration Removal Centre. The successful candidate will manage the day-to-day operations, oversee maintenance plans, and ensure compliance with safety standards. This role requires strong leadership skills, experience in facilities management, and the ability to track work progress and manage diverse teams. Join a motivated team dedicated to providing essential services in a supportive environment.

Benefits

Blue light discounts

Continuous professional development opportunities

Free on site parking

Use of on site gym

Subsidised meals

Up to 6% contributory pension scheme

Employee Assistance Programme

Serco benefits package

Qualifications

• Experience in operational and management roles within FM services.
• Demonstrated capability of managing diverse teams effectively.
• In-depth knowledge of statutory requirements and compliance.

Responsibilities

• Assist in developing maintenance plans ensuring safety and compliance.
• Track and manage work allocation to staff and contractors.
• Monitor and assess quality of work delivered by the team.

Skills

Operational management

Team leadership

Health and Safety legislation

Knowledge of CAFM systems

PC literacy

Education

Approved Electrician (JIB) with 18th edition or equivalent

City & Guilds in mechanical qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Serco - Gatwick IRC, RH6 0PQ

Permanent, Full Time

£40,965 per annum + Corporate Benefits Package

We have an exciting opportunity for a Deputy FM Manager to join our FM team at Gatwick Immigration Removal Centre (IRC), where we are responsible for all aspects of detainee safety, security and welfare provision. The Deputy FM Manager reports to the FM Manager and is responsible for the day-to-day organisation of work and the allocation of tasks in support of the FM Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. The role acts as the link between the skilled and semi-skilled trades that report to the role and FM management.

Main duties of this role involve:

• Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract;
• Plan and programme maintenance activities according to the SFG20 programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements;
• Provide appropriate challenge and assurance to ensure that work is delivered to the highest standards;
• Allocate work according to the demands of the maintenance plan to trades and staff on a daily basis. Track, monitor and manage the progress of work and productivity of staff to delivering the daily work plan.
• Ensure that tools and equipment are regularly inspected and are used in accordance with manufacturers' specifications.
• Oversee the work of contractors and ensure that they are behaving in a manner consistent with the risk assessments and method statements and that their work quality is regularly assessed and audited;
• Provide first line leadership (in line with Serco's Governing Principles) such that all employees under the post holder's supervision understand the tasking which the post holder is responsible for allocating, and are actively monitored and managed to ensure high levels of productivity;
• Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required. Purchase spares and equipment required for the delivery of maintenance in the contract in line with procurement practise and procedures.
• Monitor an authorise overtime in line with current policies.
• Maintain and seek to improve the safety culture and health/wellbeing within the team. Foster a culture within the team that reflects Serco's core values of Trust, Care, Innovation and Pride
• Within the remit of delegated authority, make decisions on operational matters and deputise in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.
• To be a team member of the Facilities 'out of hours' call out roster.

What you'll need to do the job

• This is an opportunity for an individual who has experience both in operational and management roles is desirable with a wide exposure to the total provision of FM services and building infrastructure gained, preferably, in a custodial environment.
• A qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc. would be useful but not essential
• Operational knowledge and application of current Health and Safety environmental legislation, quality assurance controls and COSHH requirements is a pre-requisite.
• Working experience of CAFM systems.
• Strong working knowledge of SLAs and KPIs including their creation, concepts and management..
• Qualified as an Approved Person for permitted work and understanding of how to manage contractors.
• Demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff;
• Experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity
• PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook

Why Serco

A place you can make an impact - We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Blue light discounts
• Opportunities to gain additional qualifications
• Continuous professional development opportunities
• Opportunities to participate in an overtime scheme
• A company passionate about diversity and inclusion
• Free on site parking
• Use of on site gym
• Subsidised meals
• Up to 6% contributory pension scheme
• Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
• Employee Assistance Programme
• A safe and supportive culture

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.