Deputy Director Norfolk Community Health & Social Care

NHS; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading health service organization in Norwich seeks a Deputy Director of Community Health & Social Care. The role involves strategic and operational leadership to improve integrated health services. Key responsibilities include overseeing community health operations and driving quality improvements, making it ideal for an experienced leader passionate about healthcare transformation.

Qualifications

• Significant years at Senior Management level.
• Experience in clinical leadership or operational management of Health or Social Care provision.
• Evidence of successful service delivery and improvement.

Responsibilities

• Lead day-to-day operations across the community health portfolio.
• Drive quality improvement and performance across the Trust.
• Develop systems for neighbourhood care.

Skills

Leadership

Quality improvement

Strategic thinking

Operational delivery

Interpersonal skills

Education

Degree or equivalent professional qualification

Post-graduate training to masters or equivalent

Job description

Overview

Norfolk Community Health and Care NHS Trust is recruiting for a Deputy Director of Community Health & Social Care – Community Health Portfolio.

The closing date is 08 October 2025

We're looking for a skilled, experienced and passionate leader to join our integrated team as Deputy Director of Community Health & Social Care - Community Health Portfolio.

This is a key role working across Norfolk Community Health and Care NHS Trust and Norfolk County Council. You'll help shape how health and care services work together in our communities -- driving improvement, transformation and better outcomes.

You'll lead the community health portfolio and work closely with the Deputy Director for Social Care to support the Director in delivering joined-up services, quality improvement and system leadership.

This role is a great chance for a strong and credible leader determined to bring integrated, neighbourhood health care into reality.

Main duties of the job

• Lead day-to-day operations across our community health portfolio, ensuring safe, high-quality services.
• Drive quality improvement and performance across the Trust.
• Develop systems and processes that support neighbourhood and place-based care.
• Lead transformation of planned care, identifying new ways to deliver efficient, effective services.
• Work closely with senior leaders, communities and partners to co-design improvement plans.
• Ensure robust governance, data and assurance systems are in place.
• Deputise for the Director when needed, including line management responsibilities.
• Lead emergency planning and business continuity across the portfolio.
• Translate strategy into clear, actionable plans -- and bring teams along with you.
• Take part in the senior manager on-call rota.

What We're Looking For

You'll bring strong, credible leadership and deep expertise in community health. You'll be confident setting high standards for safety and quality, and passionate about driving change that matters.

You'll be values-led, focused on outcomes, and ready to lead with purpose.

Why This Role? Why Now?

This is an exciting time to join us. We're building a stronger, more integrated partnership -- with the community at the heart of everything we do.

You'll be part of a compassionate, inclusive leadership team, working together to deliver the best possible care for the people of Norfolk.

About us

This is an exciting opportunity to work collaboratively with senior Directors and leaders across health and care as we shape the future of our services with community at the heart of it. You will be at the centre of leading significant and meaningful changes with a renewed integrated partnership in place to drive our ambitions.

Working with us means you'll play a key role in delivering more personalised care, closer to home which is vital in supporting patients' recovery from illness and leading efforts on preventative and wellness services.

You will be joining a compassionate and inclusive integrated team committed to delivering the best possible care to our community.

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.

Job responsibilities

Job Purpose: As Deputy Director of Community Health & Social Care, this role will provide high-level strategic and operational leadership across Norfolk Community Health and Care NHS Trust (NCHC) and in partnership with Norfolk County Council (NCC). The role will hold the health portfolio and will work in partnership with the Deputy Director social care portfolio, to support the Director in delivering integrated service delivery, quality improvement, and system leadership and management. The role will be accountable for operational performance, quality governance, and driving transformation across place-based health services ensuring alignment with agreed organisational and system objectives and priorities.

The role will deputise for the Director and act as the Deputy Accountable Emergency Planning Officer across the health portfolio. The role will also provide cover for the social care portfolio Deputy Director as required. The role will lead significant transformation and integration programmes of change across the portfolio of services. In particular, the role will take service wide leadership of planned care improvements and direct leadership of the centralised business support team.

They will contribute towards the implementation of the health and care strategies for adults and older people in Norfolk, taking into consideration the requirements of place and differing population needs.

They will need to develop and monitor delivery of annual service plans to support delivery and drive continuous service improvement across areas of responsibility to ensure the delivery of high quality care within budget.

Person Specification

Education / Qualifications

• Degree or equivalent professional qualification relevant to role, e.g. Nursing, OT, Physio
• Post-graduate training to masters or equivalent (evidenced by significant experienced in combination with clear PDP development).
• Evidence on CPD relevant to role.

Experience

• Significant number of years working at Senior Management level.
• Substantial experience of clinical leadership and/or operational management of Health or Social Care provision.
• Evidence of working in partnership, collaboration with key partner organisations.
• Evidence of successful service delivery and improvement.
• Evidence of successful quality improvement and change management.
• Evidence of management of quality governance systems and processes.
• Demonstrable and significant staff and budget management experience.
• Experience of working within major projects.
• Policy Development.
• Evidence of working in a joint or integrated role or system

Skills, Abilities and Knowledge

• A detailed understanding of the issues affecting health and social care.
• A detailed understanding of operational delivery.
• A detailed understanding of quality governance and regulatory standards.
• A detailed understanding of leading cultural change.
• A detailed understanding of integration and related issues.
• Knowledge of relevant legislation and guidance.
• Evidence of imaginative thinking and approach.
• Outstanding leadership qualities.
• Strategic thinker.
• Excellent written and communication skills.
• Excellent interpersonal, influencing and communication skills.
• Strong commitment to integration and partnership working.
• High level of knowledge of complex multi-agency environments.

Other requirements

• Ability to travel to a number of geographical locations.
• Able to participate in on call

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Woodlands House, Norwich Community Hospital

Woodlands House, Norwich Community Hospital