Deputy Care Manager

Right at Home UK; Shoreham-by-Sea; On-site; GBP 28,000 - 30,000; Full time

Job summary

A trusted care company in Shoreham-by-Sea is recruiting a Care Manager to lead daily operations and ensure high standards of care delivery. You will be responsible for onboarding clients, managing team performance, and liaising with external agencies. The ideal candidate will have an NVQ Level 3 in Health & Social Care, management experience, and a strong understanding of CQC standards, along with excellent communication and leadership skills. The role offers a salary of £28k - £30k with full-time hours of 37.5 per week.

Qualifications

• Management experience in the care sector.
• Strong understanding of CQC standards.
• Full UK driving licence with business insurance.

Responsibilities

• Support the Registered Manager in day-to-day management.
• Ensure compliance with CQC requirements.
• Oversee client onboarding from initial enquiry to care package start.
• Handle client-related matters including complaints.
• Maintain accurate records and KPI reporting.
• Liaise with external professionals for integrated care.
• Participate in the on-call rota as required.

Skills

People management

Communication skills

Organisational skills

Proficient in MS Office

Self-motivated

Education

NVQ Level 3 in Health & Social Care

NVQ Level 5 in Health & Social Care Management

Job description

Right at Home UK is one of the world’s most trusted care companies. Through its global network of over 600 locally owned and operated offices it helps thousands of people every day to continue living happily and independently in their own homes.

The personal choices of our Clients are at the forefront of the care we provide, and our care is "outcome focussed" meaning that we support Clients to achieve what they want – whether that be the ability to walk unaided to the bottom of the garden or go dancing and swimming.

Company name: Right at Home Worthing & Shoreham District

Job title: Care Manager

Location: Hanger 4, 2-4 Cecil Pashley Way, Brighton City Airport, Shoreham-by-Sea BN43 5FF

Salary: £28k - £30k

Hours per week: 37.5

About us

Right at Home provide premium quality homecare to older people, those living with dementia and other vulnerable adults living within our local communities. Recognised as a progressive, high-quality, sector leader in the provision of health and social care, we are actively recruiting a Care Manager for our office in Brighton City Airport, to support the Director, Registered Manager and Care Teams in the holistic delivery of outstanding care across our community.

This role requires a person with exceptional people management and communication skills to support our wonderful clients, allowing them to receive the very best support in their homes, whilst working with our strong team of care team to achieve this. The ideal candidate will offer a great deal of flexibility, be focussed in achieving operational goals and possess the strength and determination to support us in taking our business to the next level.

Main Duties & Responsibilities

• Support the Registered Manager in the day-to-day management of the service
• Ensure high standards of care delivery and compliance with CQC requirements (aiming for Good or Outstanding)
• Oversee client onboarding from initial enquiry and assessment to care package start
• Handle client-related matters including concerns, compliments, and complaints
• Maintain accurate records, audits, and KPI reporting
• Liaise with external professionals and agencies to ensure integrated care
• Participate in the on-call rota, as required

Person Specification

You will be a confident, organised, and people-focused care professional with a passion for quality and leadership.

Essential

• NVQ Level 3 in Health & Social Care (or equivalent)
• Management experience within the care sector
• Strong understanding of CQC standards and inspection processes
• Full UK driving licence and access to a vehicle with business insurance
• Excellent communication, leadership, and organisational skills

Desirable

• NVQ Level 5 in Health & Social Care Management (or working towards)
• Experience supporting service growth and continuous improvement

Abilities, Skills & Behaviours

• Highly driven and ambitious, who has the desire to make a real difference and greatly improve an already well-established business
• Good communication and interpersonal skills, with the ability to talk passionately about our services and values to potential referral sources
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Working knowledge of Regulatory Frameworks and Regulatory Body Inspection processes and documentation
• Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships