Department Supervisor

Halfords; Stockport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Stockport seeks an enthusiastic individual for a supervisory role in their store, providing exceptional customer service and supporting management in daily operations. Candidates should have experience in leading a team and delivering top-notch service. The position comes with training opportunities, benefits like employee discounts, and involvement in a fast-growing business focused on motoring and cycling products and services.

Benefits

Store discount (25% off most products)

Employee discount (up to 50% off garage bills)

Health Cash Plan

Life Assurance

Cycle to Work scheme

Wagestream – financial planning app

Fantastic Trade Price Bike Scheme

Qualifications

• Experience of supervising or leading a small team.
• Delivering great customer service in a retail or services environment.
• Conducting on-the-job training/coaching for others.
• Working to tight deadlines.
• Achieving exceptional results against sales targets.
• Commitment to personal development and willingness to learn.

Responsibilities

• Support the store management team in service delivery.
• Lead a team to deliver market-leading customer service.
• Supervise day-to-day running of the department.
• Follow in-store security and stock procedures.
• Provide training and coaching to team members.

Skills

Supervisory experience

Customer service skills

Coaching and training

Time management

Sales achievement

Technical knowledge (motoring or cycling)

Job description

Overview

Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you'll have responsibility for the day‑to‑day running of a department, supervising and coaching others to deliver market‑leading standards to our customers.

A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services.

You'll have some key holder responsibility too and will be committed to following all in‑store security and stock loss procedures.

Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.

Requirements

• Experience of supervising or leading a small team
• Experience of delivering great customer service ideally in a retail sales or a services business environment
• Experience of delivering on the job training / coaching to others
• Experience of working to tight deadlines
• A track record of achieving exceptional results against sales targets
• Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Benefits

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.