Dental Receptionist: Patient Experience & Scheduling

Rodericks Dental; Hull and East Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Hull is seeking a skilled Receptionist to be the first point of contact for patients, ensuring a great experience. The ideal candidate will possess strong customer service skills, the ability to build rapport, and a passion for the dental sector. Key responsibilities include managing patient diaries, processing payments, and liaising with dental labs. This role offers a competitive salary with a performance bonus and various employee benefits, including training and annual leave provisions.

Benefits

Tiered salary based on experience

Retail discounts

Increasing annual leave

Extra birthday leave

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and work to a high level of customer service.
• Passion for learning about dental treatment options.
• Comfortable working to practice KPIs like call answer rate.

Responsibilities

• Provide exceptional patient journey in person and over the phone.
• Manage diaries and ensure correct scheduling.
• Liaise with dental laboratories and supply companies.

Skills

Customer service

Building rapport

Attention to detail

IT skills

Team player

Resilience

Tools

SOE software

Job description

A dental practice in Hull is seeking a skilled Receptionist to be the first point of contact for patients, ensuring a great experience. The ideal candidate will possess strong customer service skills, the ability to build rapport, and a passion for the dental sector. Key responsibilities include managing patient diaries, processing payments, and liaising with dental labs. This role offers a competitive salary with a performance bonus and various employee benefits, including training and annual leave provisions.