Delivery Partner Manager

HelloFresh; City of Westminster; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading meal kit company is seeking a Delivery Partner Manager responsible for overseeing the performance of Delivery Service Partners. The role involves managing contracts, monitoring KPIs, and maintaining high delivery standards. The ideal candidate will have experience in logistics and strong stakeholder management skills. The position offers a hybrid working model, allowing flexibility to work from home and in the office. Benefits include gym membership, private medical insurance, and discounts on meal boxes.

Benefits

70% off meal boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Electric vehicle scheme

Mental health support

Dog friendly office

Nursery support scheme

Cycle to work scheme

Group Life Assurance

Qualifications

• Strong experience in managing logistics/delivery suppliers, partners, or third-party service providers.
• Exposure to commercial or contract-led environments.
• Experience working in fast-paced, operationally complex settings.

Responsibilities

• Own the commercial relationship with assigned Delivery Service Partners.
• Monitor partner performance against service and cost KPIs.
• Support onboarding of new partners and scaling existing ones.

Skills

Managing logistics/delivery suppliers

Stakeholder management

Data analysis

Relationship-building

Compliance awareness

Job description

The Delivery Partner Manager is accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards. This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Delivery Partner Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

Responsibilities

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Qualifications

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability

Benefits

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

Location & Hybrid Working Policy

Location: London or Derby. Hybrid Working Policy: We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

Health & Safety

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.