Delivery Manager

Institute of Communication; Fareham; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology organization in the UK is in search of an experienced Delivery Manager to oversee the Service Workstream for the Blended Experience Programme. This role focuses on the successful delivery of services into Business as Usual (BAU) environments, requiring expertise in Agile delivery frameworks and hands-on experience with Jira. Candidates should exhibit excellent communication skills and a strong background in service management. This position offers a unique opportunity to lead diverse service delivery initiatives within a dynamic technological landscape.

Qualifications

• Experience in managing projects using Agile frameworks.
• Strong understanding of ITIL principles and support models.
• Hands-on experience with Jira for planning and reporting.
• Capability in defining and managing risks actively.
• Success in delivering projects into BAU environments.
• Excellent stakeholder management and communication skills.
• Understanding of software development and IT operations.

Responsibilities

• Manage the full lifecycle of the Service Workstream.
• Lead Agile delivery practices and encourage collaboration.
• Own the Service Workstream delivery plan within Jira.
• Act as main point of contact between teams and stakeholders.
• Support in managing risks, assumptions, issues, and dependencies.
• Provide fortnightly status reports as per PMO governance.

Skills

Agile Delivery Expertise

Service Management Knowledge

Jira Proficiency

Risk Management

Operational Focus

Leadership & Communication

Technical Awareness

Education

ITIL Foundation certification

Certified Scrum Master (CSM)

Tools

Jira

Job description

Our client is seeking an experienced Delivery Manager to oversee the successful delivery of the Service Workstream within the Blended Experience Programme in the technology sector. This contract role focuses on ensuring all technology can be efficiently and effectively supported in Business As Usual (BAU). The Delivery Manager is required to create and manage service build activities, ensuring prioritisation, timely delivery, and preparedness for testing phases. Coordination and facilitation of the service testing phase will also be a key element of this role, involving collaboration with multiple support teams as defined in the Service Designs.

Key Responsibilities

• End-to-End Delivery: Manage the full lifecycle of the Service Workstream across Service Design, Service Build, Service Test, and Service Transition, ensuring all services are accepted into BAU support.
• Agile Leadership: Lead Agile delivery practices (Scrum/Kanban), encouraging collaboration and continuous improvement.
• Tool Utilisation: Own the Service Workstream delivery plan within Jira, overseeing work delivery and progress tracking.
• Stakeholder Engagement: Act as the main point of contact between delivery teams, product owners, platform owners, and operational teams.
• RAIDD Management: Support the workstream in identifying and managing risks, assumptions, issues, decisions, and dependencies to ensure timely and high-quality delivery.
• Reporting & Metrics: Provide fortnightly status reports in line with PMO governance requirements.

Required Skills & Experience

• Agile Delivery Expertise: Experience in managing projects using Agile frameworks.
• Service Management Knowledge: Strong understanding of ITIL principles and support models.
• Jira Proficiency: Hands‑on experience with Jira for planning, backlog management, reporting, and RAIDD management.
• Risk Management: Strong capability in defining and proactively managing risks.
• Operational Focus: Demonstrated success delivering projects that transition smoothly into BAU environments.
• Leadership & Communication: Excellent stakeholder management and collaborative communication skills.
• Technical Awareness: Understanding of software development, infrastructure, and IT operations.

Desirable Qualifications

• ITIL Foundation or higher certification.
• Certified Scrum Master (CSM) or equivalent Agile certification.

If you possess the required skills and are ready to take on a challenging role within the technology sector, apply now.