Delivery Lead - ERP & Customer Experience

Simpson Judge; Remote; GBP 68,000 - 80,000; Full time

Job summary

A Microsoft Gold Partner in the UK is seeking a Head of Delivery and Customer Experience to enhance support and project management functions. The ideal candidate will have experience leading delivery or customer success teams in technology consulting and a strong familiarity with Agile practices. This role emphasizes driving customer satisfaction and improving operational efficiency. A competitive salary of up to £80k is offered, with a mostly remote working arrangement.

Qualifications

• Proven leadership experience in delivery or customer success.
• Strong understanding of Agile methodologies, ITIL, or PRINCE2.
• Experience in using project management tools like Jira and Confluence.

Responsibilities

• Lead Support, PM, and Consultancy teams to deliver high-quality outcomes.
• Improve support function and reduce reactive issues.
• Oversee project delivery to meet timelines and quality standards.
• Monitor KPIs including SLAs and customer satisfaction.

Skills

Delivery or customer success leadership experience

Understanding of Agile, ITIL, or PRINCE2

Proficiency with Jira, Tempo, and Confluence

Excellent communication and leadership skills

Customer-first and analytical approach

Tools

Jira

Tempo

Confluence

Business Central

Job description

A Microsoft Gold Partner in the UK is seeking a Head of Delivery and Customer Experience to enhance support and project management functions. The ideal candidate will have experience leading delivery or customer success teams in technology consulting and a strong familiarity with Agile practices. This role emphasizes driving customer satisfaction and improving operational efficiency. A competitive salary of up to £80k is offered, with a mostly remote working arrangement.