Delivery Lead (EdTech, Digital Learing)

peopleworth; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking education organization in Birmingham is seeking a Delivery Lead to oversee high-quality learning programmes and manage operational experiences for learners. You will lead programme delivery teams, optimize processes, and ensure effective support from enrolment to successful outcomes. The ideal candidate has experience in education delivery, strong team management skills, and a commitment to continuous improvement. This role offers a collaborative culture while focusing on performance and learner success.

Benefits

Collaborative, people-centred performance culture

Opportunities for growth

Supportive environment valuing continuous improvement

Qualifications

• Experience in programme delivery or course management in higher education or online learning.
• Managerial experience overseeing teams in education or student services.
• Ability to use data to inform decisions and identify operational risks.

Responsibilities

• Lead the delivery of high-quality learning programmes and manage operational experience.
• Oversee delivery teams and optimise processes for learner support.
• Build and maintain strong relationships with key stakeholders.

Skills

Programme delivery experience

Team management

Analytical skills

Issue resolution

Operational risk management

Community management

Job description

At peopleworth, we support work where people and performance thrive. Our Employer Group collaborates with various innovative partners, and we are excited to have you consider this opportunity as a Delivery Lead within our growing team.

Role Overview

This role focuses on leading the delivery of high quality learning programmes and managing the operational experience for learners across a range of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure that learners have a smooth, supported journey from enrolment through to successful outcomes. The role requires strong operational oversight, excellent stakeholder management, and a commitment to continuously improving delivery systems and learner experience.

Key Responsibilities

• Develop and implement high quality, timely and efficient processes to support the operational delivery of programmes
• Oversee and manage delivery teams including programme coordinators, facilitators and mentors
• Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes
• Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving
• Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well managed and aligned to programme objectives
• Support recruitment, onboarding and development of facilitators, contributing to high engagement and retention
• Analyse course and programme data to inform operational improvements and delivery decisions
• Work across internal teams and external partnerships to enable aligned, successful programme delivery
• Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention
• Engage with education and industry partners to understand success enablers and feed insights into continuous improvement
• Liaise with partner stakeholders to resolve issues swiftly and effectively
• Use learner, facilitator and partner insights to develop scalable systems, processes and delivery assets
• Represent programme and partner needs in organisational planning, meetings and operational reviews
• Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact
• Coordinate communications across delivery teams when rolling out new processes or project outputs

Requirements

• Demonstrated experience in programme delivery or course management within a higher education or online learning environment
• Managerial experience overseeing teams delivering education or student services
• Strong analytical skills with the ability to use data to inform decisions
• Experience resolving complex issues within learner support, delivery or student-facing operations
• Ability to identify, prioritise and manage operational risk
• Experience supporting mentoring, coaching or student success programmes
• Sensitivity and empathetic understanding of diverse learner and stakeholder needs
• Ability to lead through ambiguity with a solutions oriented mindset
• Experience in community management or service design within an education or skills development context
• Ability to balance learner experience with commercial and operational constraints

Benefits

• Collaborative, people centred performance culture
• Opportunities to grow in a fast paced environment
• Supportive environment that values continuous improvement and shared learning

Our Recruitment Process

• Application Submission : Complete the online form and answer brief application questions.
• Initial Screening : Your application is reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage : You will be invited to record short responses to 3 to 4 role specific questions.
• Live Interviews : Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
• Final Shortlist and Verification : Reference and background checks are completed.
• Offer and Contracting : Successful candidates receive formal offers and contract documents.
• Pre boarding and Onboarding : Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement and timely feedback.