Delivery Lead

Axiom Software Solutions Limited; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A software solutions provider in London is seeking a Delivery Lead for a 6+ month contract. The role involves leading delivery champions, managing desktop support for Windows environments, and ensuring high levels of customer service. Ideal candidates will have experience in handling complex business areas and troubleshooting issues in real-time. This is an on-site position requiring excellent communication skills.

Qualifications

• Experience managing desktop support operations.
• Familiarity with trading applications and environments.
• Ability to troubleshoot and resolve hardware/software issues.

Responsibilities

• Lead delivery teams in troubleshooting and support operations.
• Manage day-to-day desktop support requests and issues.
• Ensure customer satisfaction through high-quality support.

Skills

Lead Delivery champions

Experience in Win11 complex business areas

Desktop and Laptop Support for W10, W11 and M365

Troubleshooting connectivity issues

Customer interaction and service

Tools

Active Directory

Bloomberg

Network printers configuration

Job description

Overview

Job Role: Delivery Lead

Duration: 6+ Months contract Inside IR35

Location: London, UK

Working Mode: Onsite

Responsibilities

• Lead Delivery champions
• Experience in Win11 complex business areas within CIB (Global Markets, Research & Banking) - Azure VDI - Trader VDI
• Day to day operations support
• Desktop and Laptop Support for W10, W11 and M365
• Installation, configuration and troubleshooting of Trading Applications such as Bloomberg and Bloomberg add-ins for Office
• Use of Active Directory, setting users, add permissions, changing group policies, logon scripts
• Configuration of local and network printers
• Troubleshooting connectivity issues, Ethernet, wireless
• Supporting users with all issues after upgrade
• Keep inventory and asset management
• Report to client project manager
• Maintain a high degree of customer interaction and service for all support queries