Delivery Assessment Engineer

Freedom Fibre Limited.; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading telecom service provider in Manchester is seeking an Assessment Engineer to support infrastructure deployment and customer order fulfilment. This role involves leading surveys, providing technical oversight during installations, and resolving field issues for efficient operations. Ideal candidates should have practical knowledge of telecoms infrastructure, field operations experience, and strong communication skills. A clean UK driving licence and ability to manage a busy workload is essential, alongside various desired accreditations.

Qualifications

• Practical knowledge of telecoms infrastructure and deployment methods.
• Experience in a field operations or survey capacity.
• Ability to assess complex installation scenarios.
• Familiarity with ECC processes.
• Comfortable using GIS and job management tools.
• Understanding of health and safety expectations.
• Professional conduct on site.
• Ability to manage a busy workload efficiently.
• Good written and verbal communication skills.
• Full clean UK driving licence and ability to travel.

Responsibilities

• Lead complex surveys and assessments for new network assets.
• Provide technical oversight during installations.
• Represent the company in joint site visits.
• Take ownership of escalated installations.
• Oversee resolution of issues impacting connections.
• Manage on-site stakeholder interactions.
• Scope and validate Excess Construction Charges.
• Confirm infrastructure permissions and documentation.
• Collaborate with contractors and planners.
• Lead pre-connection activities for quality assurance.
• Act as an interface between teams for resolution.
• Maintain documentation and reporting standards.
• Champion safe working practices.
• Advise on process enhancements.

Skills

Telecoms infrastructure knowledge

Field operations experience

Installation scenario assessment

Costed infrastructure recommendations

GIS and job management tools

Health and safety understanding

Customer interaction skills

Efficient time management

Written and verbal communication

Full clean UK driving licence

Education

NRSWA SLG

SA001

SA002

SA008

SA051C

IPAF 1B

S5

S6

S7

S8

Job description

Job Title: Assessment Engineer
Reporting to: Delivery Assessment Manager

Role Purpose

The Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties — ensuring Freedom Fibre’s build and connection activity is efficient, compliant, and Right First Time (RFT). This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross‑functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity.

Key Responsibilities

• Lead complex surveys and infrastructure assessments to enable cost‑effective and compliant deployment of new network assets, including poles, ducts, and overhead routes.
• Provide senior technical oversight during customer installations, validating engineering plans and resolving high‑risk blockers to support successful delivery.
• Represent Freedom Fibre in joint site visits with third‑party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning.
• Take ownership of non‑standard or escalated installations, executing in‑field decisions where required to maintain build momentum and minimise delay.
• Oversee the resolution of field‑based issues impacting live customer connections, acting as a technical escalation point within the team.
• Manage stakeholder interactions on‑site, particularly in sensitive or high‑impact locations, advising on solutions that meet engineering and customer standards.
• Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams.
• Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line‑of‑sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults).
• Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit‑to‑work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval.
• Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field‑readiness standards.
• Lead the execution of pre‑connection activities including pole hangs, final route validation, and pre‑build quality assurance to support Right First Time outcomes.
• Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high‑profile cases.
• Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities.
• Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture.
• Advise on process enhancements and field deployment models based on live observations and stakeholder feedback.

Skills & Experience

• Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs.
• Experience working in a field operations, survey, or service assurance capacity.
• Ability to assess and document complex installation scenarios and build constraints.
• Familiarity with ECC processes and experience producing costed infrastructure recommendations.
• Comfortable using GIS and job management tools to document, track, and plan field activity.
• Solid understanding of health and safety expectations in a field environment.
• Professional conduct with customers and property stakeholders during on‑site issue resolution.
• Ability to work independently and manage a busy field‑based workload efficiently.
• Good written and verbal communication, especially in producing survey summaries or issue reports.
• Full clean UK driving licence and availability to travel across operational areas.

Desired Accreditations

• NRSWA SLG
• SA001
• SA002
• SA008
• SA051C
• IPAF 1B
• S5
• S6
• S7
• S8

On-Call & Rota Responsibility

This role may be included in an on‑call rota to support reactive site visits or short‑notice field issue resolution. Participation will be scheduled as part of a fair and balanced rota.