Debt Recovery Officer

Made Employment Ltd; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing employment agency in Norwich is looking for Debt Resolution Officers to join their field-based team. This role involves visiting client premises to resolve debt issues on behalf of utility companies. Applicants must have a full clean driving license and their own vehicle with business insurance. The position offers a £6000 car cash allowance, a pension plan, monthly commissions, and effective training. Successful candidates will enjoy working in a dynamic environment while delivering exceptional service to clients.

Benefits

£6000 Car Cash Allowance

3% Pension after 3 months

Monthly commission

5 weeks holiday

Great long term development opportunities

Full training provided

Qualifications

• Full clean driving license and own motor vehicle with adequate business insurance required.
• Must follow protocols to deliver maximum return on investment per account.
• Ability to work flexibly in various environments.

Responsibilities

• Act as a representative to deliver services for utility companies.
• Visit client premises and perform functions related to gas and electricity supply.
• Gain additional customer data like meter reads and vulnerabilities.

Skills

Organised

Adaptable

Strong work ethic

Negotiating skills

Approachable

Multi-tasking

Teamwork

Quick decision making

Workload management

Job description

If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you!

As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Norwich area to meet client demand and maintain exceptionally high service standards to their clients.

This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance.

Benefits

• £6000 Car Cash Allowance
• 3% Pension after 3 months
• Monthly commission
• 5 weeks holiday (Xmas Shut Down)
• Great long term development opportunities
• Full training provided

Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.

SKILLS AND EXPERIENCE

• Must be organised and follow protocols to deliver maximum return on investment per account issued.
• Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
• Good work ethic.
• Negotiating skills.
• Approachable.
• Multi-task.
• Able to discuss with Management above and below.
• Able to work as a team.
• Ability to make quick decisions/judgements.
• Able to plan and manage workload appropriately.

KEY RESPONSIBILITIES AND DUTIES

The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client's customers and performing the following functions connected with their gas and electricity supply:

• Awareness of Debt and Resolution Capability.
• Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
• Execution of documentation to secure payment to the client.
• Execution of Warrants to secure payment / access to deliver resolution