Debt Advice Team Manager

PayPlan; Lincoln; On-site; GBP 30,000; Full time

Job summary

A leading financial support organization is seeking a DMP Team Manager to inspire and lead a team of Debt Advisers in Lincoln. The role focuses on providing quality financial guidance, managing performance, and fostering a supportive team culture. Ideal applicants will have strong leadership abilities and a passion for helping individuals manage their debts effectively. This full-time position offers a salary of £30,000, with a commitment to positive change and continuous improvement within the team.

Qualifications

• Strong leadership skills and experience in managing a team.
• Ability to coach and mentor staff for performance enhancement.
• Experience in financial guidance and customer support.

Responsibilities

• Lead a team of Debt Advisers ensuring quality financial guidance.
• Manage team performance and set KPIs.
• Create a supportive team culture and empower individuals.

Skills

Leadership

Empathy

Coaching

Performance Management

Job description

Job Description

Location : Grantham

Hours : Full Time, Monday‑Friday, 40 hours per week (35 working hours and a paid 1 hr lunch break a day)

Salary : £30,000

Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as a DMP Team Manager. Ideally you will thrive in a fast‑paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.

What would you be doing as a DMP Team Manager here at Payplan?

We’re looking for a dynamic and empathetic Team Manager to lead and inspire our team of Debt Advisers. A Debt Advisers role is to support individuals on Debt Management Plans (DMP) by providing the guidance, resources, and ongoing support they need to effectively manage and repay their unsecured debts.

As a DMP Team Manager at PayPlan you will :

• Lead a team of Debt Advisers, ensuring high‑quality financial guidance is provided.
• Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
• Create a positive and supportive team culture, empowering individuals to succeed.
• Ensure smooth collaboration between office‑based and remote team members.
• Implement and embed change management initiatives.
• Identify areas for improvement and make recommendations for positive change.