Deaf Services Bookings Coordinator

Silent Sounds Communications Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A service provider for Deaf communication seeks a Bookings Coordinator to join their team. This role involves managing client bookings and inquiries while ensuring excellent customer service. Ideal candidates will possess BSL Level 2 qualifications and demonstrate strong communication and organizational skills. Responsibilities include handling bookings, maintaining records, and providing a 24-hour service. Full training is provided, and only shortlisted applicants will be contacted for interviews.

Benefits

Full training provided

Qualifications

• Confident, self-motivated individual with a friendly and personable manner.
• Strong verbal and written communicator.
• Able to multi-task under pressure, manage time effectively.
• Highly organised, accurate, with great attention to detail.

Responsibilities

• Be the first point of contact for clients booking interpreters.
• Manage bookings and queries efficiently in a fast-paced environment.
• Maintain excellent customer service and up-to-date records.
• Undertake rotational on-call duties for 24-hour service delivery.

Skills

Confident

Self-motivated

Customer service

Attention to detail

Time management

Team collaboration

Communication

Multi-tasking

Education

BSL Level 2

Tools

Microsoft Word

Outlook Email

Job description

We are looking for a Bookings Coordinator to join our Deaf Services team.

The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.

Key Duties

• Dealing with bookings and queries efficiently in a fast paced environment.
• Answering telephone and video calls, being the first point of contact.
• Providing and maintaining excellent customer service.
• Keeping client and interpreter records up to date.
• Filing and general office administration.
• Liaising with Deaf clients over WhatsApp and facetime
• Undertake rotational on-call duties, including responsibility for the office mobile phone, to maintain 24-hour service delivery and patient care.

You must:

• be a confident, self-motivated individual with a friendly and personable manner.
• be deaf aware
• be able to multi-task under pressure, manage time and priorities.
• hold a minimum qualification of BSL in Level 2
• be a strong verbal and written communicator.
• be confident speaking over the phone with clients and interpreters.
• have an intermediate knowledge of word and outlook email.
• be highly organised, accurate and pay great attention to detail.
• be able to work as part of a team, but also independently when required.
• have a flexible with a supportive attitude towards your job role and team members.

Full training is provided.

Please note that only shortlisted applicants will be contacted for an interview.