Day Support Worker

Sefton; Liverpool; On-site; GBP 27,000; Full time

Job summary

A local support service organization is seeking a Day Support Worker in Liverpool. The successful candidate will provide essential support to vulnerable adults, ensuring a safe and secure environment. Responsibilities include keyworking, crisis management, and maintaining health and safety standards. Applicants should have NVQ Level 3 and experience with complex needs. The role offers £14.19 per hour with a commitment to equality and inclusion in service delivery.

Qualifications

• Experience working with homeless individuals with multiple and complex needs.
• Ability to support vulnerable individuals through times of change.
• Knowledge of safeguarding procedures in residential settings.

Responsibilities

• Work as a Keyworker for residents, drawing up support plans.
• Provide support to residents and assist in health appointments.
• Ensure confidentiality and ethical standards are met.

Skills

Experience with homeless individuals

Crisis support

Risk assessment

Public Health knowledge

Education

NVQ Level 3

Health and social care qualification

Job description

Role: Day Support Worker
Salary: £14.19 per hour
Location: Bootle
Hours: Monday to Friday, 37.5 hours per week (alternating shifts 8am‑4pm one week, 1pm‑9pm the following week)
Closing date: Friday 16th January 2026.

Aims of job

• To work as part of a team endeavouring to provide quality accommodation and support services for adults and young people, many of whom will present with chaotic and complex issues, within a safe and secure environment.
• To work within the framework of Bosco Society’s policies and procedures in ensuring the provision of an effective, efficient, and quality service for our Adult and Young People Services, through the management, development, maintenance and monitoring of systems that enable the organisation to fulfil its contract obligations to Sefton Council.
• To work in partnership and to foster good working relationships with external services.

Overall responsibility

• To work effectively as a Keyworker to several residents in drawing up their support plans.
• To deal with any crisis/emergency situations that may arise.
• To take responsibility for the Health and Safety aspects of the building whilst on shift and report any necessary incidents to the Project Manager as appropriate.

Main Duties

Work within a team, supporting colleagues and attending team meetings and any core training that is required for the post and/or for professional development.

• Complete handover checklist with night staff.
• Read and update communication book, discuss any residents/events at the beginning and end of each shift.
• Complete office tasks, self-referrals, update Mainstay and risk assessments.
• Carry out Mainstay assessments.
• Provide support to residents and record any relevant information on their support plans, via the Mainstay system, including understanding and complying with their tenancy obligations, keeping themselves safe, budgeting, registering with GP, dentist and any other relevant services that will help in achieving independence. When necessary, accompany residents to any health appointments. Assist residents in completing all housing applications in preparation for moving on. Promote the availability of properties on a weekly basis.
• To complete and update risk assessments and changes in risk via the Mainstay system.
• Collect service charges, place in safe box and record appropriately.
• Maintain an awareness of events in the house and record any concerns or incidents in the relevant files.
• Ensure all controlled medicines are correctly recorded and record and supervise resident’s self‑medication.
• Ensure house rules are observed by residents and initiate disciplinary action when required.
• Complete house check at handover, ensure doors and windows are secure. Clean and tidy office/communal areas.
• Ensure appointments are placed in diary and on appointment board and remind residents of them.
• Maintain all communal areas, residents’ lounge, and toilet facilities in a clean and tidy state.
• Promote equality, inclusion, respect and fairness at all times and to manage diversity in all areas of planning and service delivery, taking an active involvement in implementing our Equality, Diversity and Inclusion Policy.
• To be familiar with and comply with Health and Safety policies and procedures, and in the event of any serious risk, take immediate action to reduce this risk and inform management.
• Ensure that adequate confidentiality and ethical standards are always maintained in respect of service users and Bosco Society as a whole in accordance with the requirements of the Data Protection Act.

Person Specification

• Experience of working with homeless individuals with multiple and complex needs in a hostel, supported accommodation setting or outreach service.
• Experience supporting vulnerable individuals through crisis or periods of change.
• Experience of assessing the needs of complex adults.
• Experience of case work and support planning, risk assessments and key work.
• An understanding of the combined issues complex individuals may face such as homelessness, addiction issues, social isolation, harmful behaviours, domestic violence, mental health and self‑neglect.
• A good understanding of current Health and Safety issues and the issues that might arise in a residential environment.
• Knowledge and a good understanding of safeguarding procedures within statutory or non‑statutory services.

Minimum Qualification Comments

NVQ Level 3

Heath and social care qualification desirable.

To apply: Contact Cath Dooley at [e-mail] /0151 944 1818 for a more detailed job description, personal specification and application form.