Day Porter

FPMR Ltd; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A luxury property management firm is looking for an experienced Porter to join their team in South West London. The role requires delivering exceptional customer service, maintaining security, and ensuring the cleanliness of communal areas. Candidates should have experience in 5-star hotels or residential services, with strong communication skills. This position offers Monday to Friday hours, 8am to 4pm, with a salary of £33,000 per annum.

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable and punctual.
• Strong written and verbal communication skills in English.

Responsibilities

• Deliver excellent customer service to all residents.
• Maintain a secure and safe environment for all residents.
• Report any incidents, problems, or complaints to the appropriate manager.
• Complete operational reports and handovers.
• Ensure communal areas are clean and presentable.

Skills

Customer service

Initiative

Communication skills

Presentation

Multitasking

Job description

Our client is currently seeking an experienced Porter to join the team at a luxury development in South West London.

Hours: Monday - Friday, 8am- 4pm

Salary: £33,000 Per Annum

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.
• Managing the bins stores.
• General upkeep of the development.
• Deep and thorough cleaning.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.