Data Solutions Lead, Data Collection Excellence

Amazon Jobs; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Data Solutions Lead in Cambridge to act as a trusted advisor for scientists. The role involves driving ML data solutions, managing customer relationships, and ensuring effective project delivery. Ideal candidates will have at least 2 years of experience in ML data operations, a strong grasp of data annotation workflows, and excellent customer communication skills. This position offers opportunities to influence customer success and enhance technical documentation.

Qualifications

• 2+ years of experience in ML data operations.
• Outstanding customer communication and management skills.
• Ability to translate complex technical concepts into tactical applications.

Responsibilities

• Drive and document effective ML/GenAI solutions for customer requests.
• Own relationships with customer scientists, becoming their go-to partner.
• Monitor and optimize collection health metrics to ensure customer success.

Skills

Communication skills

Customer management

Data annotation

Technical consultation

Understanding of ML workflows

Education

Associate's degree or equivalent experience

Bachelor's degree in Business or Computer Science

Tools

JSON

Command Line

Python

Job description

As a Data Solutions Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on ML/Gen AI data collections and managing customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them.

Key job responsibilities

• Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements
• Coordinate across teams to ensure seamless delivery and stakeholder alignment
• Own relationships with customer scientists, becoming their go-to partner for ML data solutions
• Provide consultation on ML workflow capabilities, helping customers maximize value
• Monitor and optimize collection health metrics to ensure customer success
• Drive customer adoption through providing technical value and the provision of an exemplary customer experience

You’ll also:

• Guide customers on workflow feasibility and data collection best practices
• Collaborate with implementation teams to define and validate technical requirementsEvaluate scalability of annotation scenarios and provide strategic recommendations
• Influence technical documentation and guidelines- Demonstrated experience in effectively defining optimal data creation strategies and executing them

Qualifications

• Associate's degree or equivalent work experience
• 2+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
• Outstanding customer communication and management skills, especially in technical consultation
• Ability to translate complex technical concepts into tactical applications
• Bachelor's degree in Business, Computer Science, or related field
• Working knowledge of JSON, Command Line, and Python
• Project management expertise
• Technical account management experience
• Background in customer success or solution consulting

About Amazon

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