Data Quality Supervisor

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK healthcare organization is seeking a Data Quality Manager to supervise the Data Quality Team and improve the quality of healthcare data. The role involves supervising staff, conducting performance reviews, and liaising with clinical teams. Key qualifications include leadership skills, knowledge of data quality principles, and experience with Microsoft applications. This is a full-time role located in England, with a proactive approach to achieving data quality improvements.

Qualifications

• Good standard of general education or equivalent experience.
• Knowledge of organisation quality and governance issues.
• Ability to work without supervision and organise workload.

Responsibilities

• Supervise staff activities in the Data Quality Team.
• Conduct annual appraisals and quarterly reviews.
• Liaise with staff to ensure data quality issues are addressed.

Skills

Leadership

Data quality principles

Microsoft applications

Organisational skills

Analytical skills

Interpersonal skills

Job description

Responsibilities

• Supervise and line manage the activities of staff in the Data Quality Team on a day‑to‑day basis including recruitment, workload allocation, performance and sickness monitoring.
• Conduct annual appraisals and quarterly reviews using the Organisation's performance appraisal to support and develop each team member.
• Liaise with front line staff to ensure data quality issues are actioned promptly and effectively, progress. Escalating as necessary.
• Attend appropriate meetings, both internal and external, relating to Data Quality.
• Provide advice and expertise to assist in improving healthcare by contributing to the improvement of data entered onto the Trust's Electronic Patient Record (EPR).
• Participate in divisional meetings and present the results of relevant reports and audits.
• Maintain a suite of Data Quality procedures.
• Participate in regular housekeeping of systems.
• Assist and participate in migration projects and system updates as required.
• Support improvements in the quality of information recorded on electronic patient systems.
• Develop expertise on other clinical applications used in the Trust, where required.
• Work closely with clinical services to improve the quality of data in the Trust systems.
• Provide guidance and support to Trust staff/external agencies/Patients for data quality purposes.
• Work closely with other teams and departments to ensure data is interpreted correctly.
• Provide demographic record support for all aspects of patient record management.
• Provide support for end‑user queries.

This list of duties is not exhaustive as requirements may change in light of business needs. The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically mentioned above, will be carried out as required.

Qualifications

• Good standard of general education or equivalent experience/knowledge, ECDL or equivalent qualification/experience, understanding of data quality principles.
• Knowledge of organisation quality and governance issues in the use of IT and clinical data, including Data Protection.
• Good understanding of Microsoft applications such as Outlook, Word and Excel.
• Knowledge and experience with hospital information systems, keyboard and PC skills.
• Ability to work without supervision and organise own workload to meet identified deadlines.
• Negotiation/influencing skills – ability to manage and develop a team to ensure departmental objectives are met.
• Assertive and calm under pressure.
• Organisational skills – able to manage busy workload, prioritise and have a good attention to detail.
• Able to work as a team member and to work alone, using own initiative.
• Delegation skills.
• Ability to relate to people at all levels, including senior staff and other health professionals.
• Ability and willingness to undergo further training to support the needs of the department.
• Analytical skills and decision making/problem solving – ability to respond to problems and identify solutions.
• Excellent interpersonal skills, able to form positive relationships with staff at all staff levels within the organisation.

Desirable Criteria

• Ability to manage change effectively.

Company Information

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined‑up way. It is jointly run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are:

• Blackpool Teaching Hospitals NHS Foundation Trust
• East Lancashire Hospitals NHS Trust
• Lancashire and South Cumbria NHS Foundation Trust
• Lancashire Teaching Hospitals NHS Foundation Trust
• University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.

Application Information

• Please note that the salary advertised is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short‑listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1–3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.