Data Centre Technician

Vysiion Limited; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Farnborough is looking for a dedicated individual to provide customer support in their Data Centres. Duties include installation of server and network hardware, conducting cabling tasks, and ensuring service levels are maintained. The role requires passing security checks and having a full UK driving license. Ideal candidates will demonstrate excellent communication skills and the ability to work well under pressure in a dynamic environment. Opportunities for professional growth available.

Qualifications

• Must pass security checks, including SC and BPSS clearance.
• Full UK Driving License and personal car are essential.
• Previous experience in a similar role is required.

Responsibilities

• Provide customer support ensuring service levels are maintained.
• Install server, network, and storage hardware.
• Perform cabling duties for various client requirements.
• Conduct regular checks for network activity.
• Manage and process access and delivery tickets for clients.

Skills

Security clearance (SC and BPSS)

Excellent written and verbal communication skills

Organized and self-motivated

Ability to work under pressure

Friendly and professional attitude

Job description

Vysiion

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

Job Description

Hours: Monday to Friday, varied shift pattern between the hours of 6am and 11pm + participation in the on call rota.

Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.

Key responsibilities for this job

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers
• Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system tools
• Perform audit work for clients cabling and hardware and produce supporting documentation
• Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
• Act as an access host for visitors of our clients to their Data Centre’s
• Maintain a professional and disciplined approach at all times when working within client Data Centre’s
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
• Show competency with local policies and procedures of our third-party Data Centre providers
• Ensure Data Centre’s are in a clean and presentable manor at all times
• Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
• Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required

• You must be able to pass security checks for this job, including SC and BPSS clearance
• Full UK Driving License and your own personal car is essential for this position
• Previous experience in a similar role
• Ability to take ownership of issues and following through to resolution
• Willingness to learn with friendly, professional and flexible attitude
• Excellent written and verbal communication skills
• Ability to work well under pressure whilst maintaining attention to detail
• Well organized and self-motivated with the ability to work alone and as part of team
• Willingness to learn with a friendly, professional and flexible attitude

Our People

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.