DA Claims Team Leader

Lawes Consulting Group; Greater London; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading Lloyds Broker is seeking a Delegated Authority Claims Team Leader. In this role, you will oversee the daily operations of the Delegated Authority Claims team, ensuring regulatory compliance and high standards of service. You will be responsible for team management, performance metrics, and maintaining strong client relationships. The ideal candidate will have experience in similar roles within the London Market and possess strong communication skills. This position offers a blend of office work and remote flexibility.

Qualifications

• Experience in managing a claims team in a similar role.
• Understanding of regulatory compliance and FCA regulations.
• Ability to produce KPI reports and manage workflows.

Responsibilities

• Manage day-to-day operations of the DA Claims team.
• Ensure compliance with company policies and procedures.
• Build strong working relationships with clients and internal stakeholders.

Skills

Previous experience in a similar Delegated Authority claims role within the London Market

Strong understanding of DA contracts and processes

Knowledge of CLASS ECF IMR and other London Market systems

Excellent communication and leadership skills

Strong Microsoft Office skills

Job description

Job Description

Job Title: Delegated Authority Claims Team Leader

Salary: 55000

Location: London / Remote max 1 day a week in Office

PURPOSE OF ROLE

An excellent opportunity to join a leading Lloyds Broker as a Team Leader for the Delegated Authority Claims team. Youll be responsible for managing the day-to-day running of the DA Claims team ensuring operational efficiency regulatory compliance and first-class service delivery to coverholders. This role offers a blend of leadership technical oversight and process improvement within a dynamic and growing business.

RESPONSIBILITIES

• Manage the day-to-day operations of the DA Claims team including appraisals development and performance management.
• Ensure high professional standards and continual improvement in service delivery.
• Oversee the preparation and review of bordereaux.
• Maintain and update financial and claims records.
• Produce claims and earned-to-incurred statistics working with other teams as required.
• Manage and authorise claims payments and liaison with Accounts.
• Build and maintain strong working relationships with clients TPAs insurers and internal stakeholders.
• Ensure compliance with company policies procedures and FCA regulations including Consumer Duty and CASS.
• Monitor workloads service levels and SLAs across the team to ensure timely delivery.
• Support training system testing and implementation of new enhancements.
• Handle escalations and ensure effective issue resolution.

DAY-TO-DAY

• Leading a team of Claims Technicians within the Delegated Authority Claims function.
• Reviewing claims activity financial accuracy and performance metrics.
• Producing daily weekly and monthly KPI reports.
• Managing workflow allocation and ensuring adherence to SLAs.
• Providing technical support and guidance to team members.

SKILLS

• Previous experience in a similar Delegated Authority claims role within the London Market.
• Strong understanding of DA contracts and processes.
• Knowledge of CLASS ECF IMR and other London Market systems.
• Excellent communication and leadership skills.
• Strong Microsoft Office skills.

If you have the relevant experience or know someone that does please contact me now onor email us at

Employment Type: Full-Time

Vacancy: 1