D365 CRM Product Lead - Up to £75K

Pearson Carter; Greater London; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

A professional services group in London is seeking an experienced CRM Owner to take charge of their Microsoft Dynamics platform. This role involves driving adoption across Sales, Finance, and Leadership teams while ensuring alignment with real business needs. Key responsibilities include managing the Product Roadmap and onboarding users. The ideal candidate will have extensive CRM experience in professional services and a proven track record of driving tech adoption. Competitive salary and generous benefits offered.

Benefits

25 days annual leave plus birthday off

Flexible benefits allowance

Personal development budget

Personal development budget

Qualifications

• Extensive experience in commercial professional services using Microsoft Dynamics CRM.
• Strong ability to drive tech adoption in complex environments.
• Experience in consulting or talent businesses is essential.

Responsibilities

• Drive CRM adoption across all teams.
• Generate user engagement and training.
• Own the Product Roadmap as Product Owner.

Skills

Implementing Microsoft Dynamics CRM

Driving behavioural change

Stakeholder engagement

Agile methodologies

Behavioural change driving

Job description

Location : London – 4 days a week in the office (no flex)

Salary : £70,000 MAX

Looking to take full ownership of a Microsoft Dynamics CRM platform within a fast-paced professional services group? Reporting into the CTO (with a dotted line to the CFO), this is an exciting opportunity to drive adoption, engagement, and system optimisation across Sales, Finance, Delivery, and Leadership teams.

The Role

Take charge of the Dynamics CRM platform, ensuring it aligns with real business needs while driving adoption across the organisation. Key responsibilities include :

• Drive CRM adoption and user engagement across all teams.
• Lead onboarding, upskilling and ongoing training tailored by role and function.
• Embed a continuous feedback loop to iterate the CRM based on user needs.
• Own the Product Roadmap and act as Product Owner: gather requirements, manage backlog and prioritise features.
• Scope and spec features based on real user workflows and pain points.
• Liaise with internal developers and third‑party tech partners to ensure quality delivery.

What You’ll Bring

• Extensive experience implementing and scaling Microsoft Dynamics CRM in a commercial professional services environment.
• Strong track record of driving behavioural change and tech adoption in complex stakeholder environments.
• Deep understanding of how leadership, consulting or talent businesses operate.
• A hands‑on, floor‑walking approach, comfortable working with both end‑users and executives.
• Skilled in translating business processes into CRM specifications and delivering through Agile teams.
• Expertise in stakeholder engagement, governance and change enablement.

Why Join?

• Competitive salary up to £70,000.
• 25 days annual leave, birthday off, 8 Bank Holidays, with option to purchase up to 3 extra days.
• Flexible benefits allowance for personal choice.
• Personal learning and development budget for languages, professional qualifications and training.
• Opportunity to take full ownership of a core business system within a fast‑growing professional services group.

Ready to take ownership of a high‑impact CRM platform and drive adoption across the business?

Send your CV to [e-mail] or call 0191 406 6111 to learn more.

Pearson Carter connects top‑tier Microsoft professionals with world‑class organisations.

Discover more at www.pearsoncarter.com