D365 CE Technical Consultant

Nigel Frank International; City Of London; On-site; GBP 50,000 - 57,000; Full time

Job summary

A leading recruitment agency in London seeks a professional to analyze business requirements and provide technical support for CRM users, specifically with Microsoft Dynamics 365. You will translate business needs into functional specifications and ensure solutions meet quality standards. Strong communication skills and experience in project lifecycles are essential. Competitive salary and ample progression opportunities are offered.

Benefits

Life assurance

Enhanced pension contribution

Excellent progression opportunities

Qualifications

• Graduate degree in a relevant field preferred.
• Experience with Microsoft Dynamics 365 Customer Engagement is essential.
• Strong skills in translating requirements into solutions.

Responsibilities

• Translate business requirements into technical specifications.
• Provide support to CRM users and troubleshoot issues.
• Collaborate with developers to oversee project deliverables.

Skills

Business analysis

Technical support

Communication skills

Microsoft Dynamics 365 Customer Engagement

Analytical mindset

Education

Graduate in Computer Science or Business Analytics

Tools

Microsoft Office Suite

Job description

Role and Responsibilities

• Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers

• Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices

• Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise

• Test and assess cases, ensuring solutions meet requirements and quality standards

• Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications

• Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification

Experience/Skills

• Ideally, a graduate in Computer Science, Business Analytics, or a related field

• Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration

• Ability to interpret data, troubleshoot issues, and understand relational databases

• Experience with AI data models, including training models for error detection/correction, is a plus

• Strong skills in translating business requirements into practical solutions and documenting processes

• Experience working through full project lifecycles preferred

• An analytical mindset with strong attention to detail, excellent verbal and written communication skills

• Ability to prioritise workload and meet deadlines independently

• Proficient in Microsoft Office Suite

Benefits

• Starting Salary - 50k- 57k (dependent on experience).

• Excellent progression opportunities.

• Life assurance, enhanced pension contribution & much more!