Cytology Clerical Officer

Tabasco Event; Chertsey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization located in Chertsey is looking for a motivated individual for a data entry role within the Cytology office. The successful candidate will perform a variety of administrative tasks, including entering patient data, managing appointment bookings, and responding to inquiries. Strong organizational skills, attention to detail, and proficiency in LIMS and Microsoft Office are essential. This position offers a supportive work environment with opportunities for professional development and career growth.

Benefits

Excellent pension scheme

On-site nurseries

Career development support

Salary sacrifice schemes

Qualifications

• Experience of working in an admin role.
• Clear, concise and polite telephone manner.
• Ability to maintain good working relationships with all members of staff.

Responsibilities

• Perform data entry tasks in the Cytology office.
• Answer phone calls and take appointment bookings.
• Scan request forms into the DART database.
• Respond to telephone enquiries.

Skills

Ability to work to deadlines

Multi-tasking skills

Written and verbal communication skills

Good computer skills

Education

At least 5 GCSEs or NVQ level 2

Tools

BSPS LIMS

Microsoft Office

Job description

Job Summary

The post holder will perform data entry tasks in the Cytology office using the Enterprise LIMS, answer phone calls, take appointment bookings, refer telephone helpline enquiries to other areas, check request forms against patient history, scan request forms into the DART database, match microscope slides and request forms to transport them to the screening room.

Main duties of the job

• Enter patient details onto the Enterprise LIMS.
• Enter patient results onto the Enterprise LIMS.
• Scan daily request forms into the DART database.
• Respond to all telephone enquiries and keep records.
• Make enquiries to GP surgeries, consultants and other hospitals.
• Lookup patient histology on external hospital systems.
• Inform the Office Manager on a regular basis of any work backlogs.
• Carry out general clerical duties (filing, photocopying).
• Carry out daily audits on negative Gynae and non‑gynae request forms.
• Carry out daily direct referral query using Excel and send by secure email to internal and external Colposcopy clinics.
• Carry out weekly direct referral query for each Colposcopy clinic that receives daily direct referrals sending by secure email.
• Deal with andrology appointments booking and print appointment calendar from Outlook.
• Assist in the training of new starters.
• Match microscope slides and request forms and transport them to the screening room.

About Us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North‑West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country.

Benefits

• Excellent pension scheme and annual leave entitlement
• On‑site nurseries
• On‑site staff cafés
• On‑site parking
• Support in career development
• Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Job Description (responsibilities)

See main duties.

To have the skills necessary to use the BSPS LIMS system (Winpath Enterprise) for data entry, result entry, report authorisation and accessing older authorised reports. To use the iPassPort document control software package to record training, competency and access controlled documents.

Person Specification

Essential

• Seeks out and takes opportunities for improving the service offered
• Flexible in attitude and behaviour to support team working and delivery of objectives
• Supports learning and development of self and others
• Willing and able to take personal responsibility
• Always puts patients first and customer service focused

Desirable

• Already works within NHS setting

Qualifications and Further Training

• At least 5 GCSEs or NVQ level 2 or equivalent qualifications

Desirable

• NVQ level 2 or higher English or IT

Experience

• Experience of working in an admin role

Desirable

• Use of BSPS LIMS e.g. Winpath Enterprise to include accessing patient results and data entry
• Customer service experience

Skills

Essential

• Ability to work to deadlines, well organised and flexible
• Multi‑tasking skills, prioritisation skills and initiative
• Written and verbal communication skills including a clear, concise and polite telephone manner
• Ability to maintain good working relationships with all members of staff
• Good computer skills and proficient with Microsoft package

Desirable

• Advanced experience with using MS package
• Analytical skills in collecting, analysing information and making informed decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Ashford & St. Peter's Hospitals NHS Foundation Trust

Address: St Peters Hospital, Guildford Road, Chertsey, KT16 0PZ

Website: https://www.ashfordstpeters.nhs.uk/