Cybersecurity Operations Lead

TCC Global N.V; London Borough of Hillingdon; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology firm in London is seeking a Group IT Application Change and Delivery Lead to oversee the lifecycle of application changes. You'll manage the change process, deliver enhancements across platforms, and ensure compliance with governance frameworks. The ideal candidate will have a Bachelor's degree in a related field and proven experience in change management. This role supports innovation and personal growth in a collaborative environment.

Benefits

Dynamic team environment

Opportunities for personal and professional growth

Qualifications

• Proven experience in IT application change management and delivery leadership.
• Strong understanding of enterprise applications and their management.
• Ideally, certifications in ITIL, PMP, or Agile methodologies.

Responsibilities

• Oversee the change management process for IT applications.
• Collaborate with Business Application Owners and IT PMs to align changes with business needs.
• Monitor delivery KPIs and report progress to senior stakeholders.

Skills

Stakeholder management

Communication skills

Change management

Agile methodologies

Education

Bachelor’s degree in computer science, information systems, or related field

Tools

Salesforce

Certinia

ODB

Job description

At TCC Global, we believe in a world more loyal—and a world more loyal starts with our people. Our Core IT team delivers innovative technology solutions that empower our business and drive operational excellence. We are passionate about our work and dedicated to delivering outstanding results.

The Role

As our Group IT Application Change and Delivery Lead, you will be the driving force behind the end-to-end lifecycle of application changes across the enterprise. You will ensure that all application changes are delivered efficiently, securely, and in line with business objectives—owning change management, delivery oversight, stakeholder engagement, and compliance. This is a pivotal role that bridges strategy and execution, optimising processes, risk, and stakeholder satisfaction in a high-impact environment. You will report to the Group Head of IT Applications and work closely with teams across Business Applications, IT Project Management, Security, Engineering, Support, and third-party vendors.

Key Responsibilities

• Oversee the change management process for IT applications, including intake, prioritisation, scheduling, and deployment.
• Collaborate with Business Application Owners, IT PMs, and third-party vendors to plan and execute changes aligned with business needs.
• Lead the delivery of application enhancements, upgrades, and fixes across multiple platforms (e.g., Salesforce, Certinia, ODB).
• Coordinate cross-functional teams to ensure timely and quality delivery of changes.
• Monitor delivery KPIs and report progress to senior stakeholders.
• Maintain documentation and audit trails for all changes, ensuring traceability and compliance.
• Act as the primary point of contact for change-related communications across IT and business teams.
• Deliver second-line support for applications and systems.
• Facilitate workshops and meetings to align on requirements, timelines, and risks.
• Ensure all changes adhere to internal IT governance frameworks and external regulatory requirements.
• Work closely with the Security Administrator to enforce security policies and manage access controls.
• Identify opportunities to streamline change processes and improve delivery efficiency.
• Contribute to the strategic IT roadmap and innovation initiatives.

Job requirements

• Bachelor’s degree in computer science, information systems, or related field.
• Proven experience in IT application change management and delivery leadership.
• Strong understanding of enterprise applications (e.g., Salesforce, Certinia, ODB).
• Excellent stakeholder management and communication skills.
• Familiarity with ITIL, Agile, and project management methodologies.
• Experience working with third-party vendors and support teams.
• Ability to manage multiple concurrent changes and priorities.
• Ideally, certifications in ITIL, PMP, or Agile methodologies.
• Experience in a global or multi-site organisation.

Why Join Us?

At TCC Global, you will be part of a dynamic team that values innovation and employee engagement. We offer a collaborative environment that encourages personal and professional growth, allowing you to make a meaningful impact within our organisation.

Core Values

• Respect: Treat others the way they would like to be treated.
• Truth: Honest and open at all times, learning from successes & mistakes.
• Collaborate: Making us smarter and better as one team.
• Care: About TCC, our future, our colleagues, our clients, our community.

*We are unable to offer visa sponsorship at this time.