CX Team Member

Foot Locker, Inc.; Dartford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports retail company in Dartford seeks a dedicated Retail Sales Associate to enhance customer experiences in-store. You'll engage customers with your love for athletic sneakers and apparel, maintaining high levels of satisfaction while achieving sales goals. The ideal candidate thrives in a team environment, is motivated to learn about products, and has a flexible schedule. This role offers competitive pay ranging from £10.00 to £13.85 per hour, alongside various employee benefits including discounts and development opportunities.

Benefits

28 days holiday

30-50% associate discount

Employee assistance program

Qualifications

• 0-3 years of retail experience desired.
• Must be confident in engaging with customers.
• Motivated individual with a passion for athletic products.

Responsibilities

• Ensure customer satisfaction with extensive product knowledge.
• Achieve sales and operational goals.
• Connect with customers through open-ended questions.
• Maintain awareness of product trends.

Skills

Retail experience

Customer engagement

Task completion without supervision

Flexibility in availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open‑ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.85 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

Bluewater Centre
City
Dartford, Kent
State/Province
UK
Postal Code
DA9--9SJ