CX Researcher

Cheil United Kingdom; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading creative agency is seeking a CX Researcher to join their Strategy and Experience team in London. This role involves running research studies across European markets to enhance customer experiences for a major brand. Applicants should be skilled in usability testing, capable of planning user tests, and eager to delve into various research techniques. The position is a 1-year fixed term contract with potential extension and a start date in early January.

Qualifications

• Experience running moderated usability testing.
• Confidence in planning and scoping user testing.
• Keen to explore various types of research including interviews and surveys.

Responsibilities

• Lead research studies focused on usability testing.
• Use research tools to conduct usability testing and analyse findings.
• Collaborate with designers and client stakeholders for research requirements.

Job description

Job Description

We’re looking for a CX Researcher to join the Strategy and Experience team to work on an exciting research project helping one of the biggest brands deliver amazing experiences for its customers across European markets.

In this role you will independently run research studies across European markets, identify insights and turn them into action plans.

The role would suit someone who already has experience running moderated usability testing, feels confident planning and scoping user testing, and is also keen to explore other types of research such as user interviews, and surveys.

As with all Cheil roles this is a 1-year fixed term contract with a view to be extended. We are looking for someone to join us from early January.

What the day to day looks like…

• Leading research studies with a strong focus on usability testing
• Using research tools to conduct usability testing, analyse findings and create compelling insights presentations
• Collaborating closely with designers and client stakeholders to define research requirements, shape wireframes and prototypes for testing
• Identifying the most compelling and relevant insights and making actionable recommendations

Consolidating insights from different sources (qual, and quant) to build a more comprehensive understanding of th...