CX Content Lead: Agile, Data-Driven Digital Experience

Pertemps Thames Water; England; Hybrid; GBP 62,000 - 70,000; Full time

Job summary

A leading UK water company is seeking a CX Content Lead to enhance their digital presence. The role involves managing a content team, championing agile methodologies, and driving a customer-focused content strategy. The ideal candidate has extensive experience in content design, is an excellent people manager, and possesses strong skills in analytics and digital tools. This position offers a competitive salary, flexible hybrid working, and a range of benefits to support employee health and wellbeing.

Benefits

Competitive salary from £62,650 to £70,000

26 days holiday per year

Private Medical Health Care

Performance-related pay

Qualifications

• Significant experience in content design, content strategy, or UX writing.
• Excellent people management skills and ability to build team culture.
• Deep expertise in content management systems and digital tooling.

Responsibilities

• Manage and develop a team of content designers and editors.
• Collaborate with designers, developers, and product managers.
• Define a customer-centric content strategy aligned with business goals.

Skills

Content strategy

Agile methodologies

Team management

Google Analytics

UX design

Content management systems

SEO collaboration

Tools

Content management systems

Google Analytics

Heat mapping tools

Job description

A leading UK water company is seeking a CX Content Lead to enhance their digital presence. The role involves managing a content team, championing agile methodologies, and driving a customer-focused content strategy. The ideal candidate has extensive experience in content design, is an excellent people manager, and possesses strong skills in analytics and digital tools. This position offers a competitive salary, flexible hybrid working, and a range of benefits to support employee health and wellbeing.