Customer Team Member

CO-OP; West Byfleet; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading retail cooperative in the United Kingdom seeks a Customer Team Member to provide excellent service and support in-store. The role involves helping customers, collaborating with team members, ensuring store safety and compliance, and engaging with community initiatives. You will receive competitive benefits, including 31 days of holiday, a pension scheme with employer contributions, and virtual healthcare services. Join us to make a positive impact in our communities and help us create a welcoming environment for all.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme up to 10% contributions

31 days holiday including bank holidays

Access to virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Responsibilities

• Provide friendly service and support to customers.
• Collaborate with colleagues to enhance customer experiences.
• Ensure store safety by maintaining stock and compliance.
• Assist in the introduction of new products and services.
• Engage in local community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work shifts

Job description

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.