Customer Team Member

Co-op Digital; Thanet District; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Member in Thanet District. You will deliver exceptional service to customers, ensuring their needs are met. The role includes responsibilities like handling queries, re-stocking shelves, and supporting store initiatives. Ideal candidates should possess strong people skills, be flexible with shifts, and exhibit a customer-first mindset. The organization offers competitive pay, discounts, and comprehensive training for career development.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Full, paid training

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Ensure the store is safe and legal.

Skills

Great people skills

Ability to build positive relationships

Flexibility to work a range of shifts

Positive approach to change and problem solving

Job description

Customer Team Member

Location: 17 - 19 Station Road Westgate-on-Sea, Margate, CT8 8RB

Pay: £12.60 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (7am store opening), afternoons, late evenings (10:15pm store closing) and weekends, to be discussed at interview

Training: Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business-related needs.

We’re looking for Customer Team Members to join our team at Co‑op.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are accurate.
• Help introduce new products and services – smoothly integrate changes and share experiences with colleagues.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.