Customer Team Member

Co-op; Paisley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail cooperative in Paisley is looking for Customer Team Members to provide great service and support their community. The role involves working various shifts and offers benefits such as a discount on products, a pension with employer contributions, and virtual healthcare services. The ideal candidates will have excellent people skills and a positive approach toward customer care. Full training will be provided.

Benefits

30% discount on store products

Pension scheme with up to 10% contributions

31 days holiday (pro rata)

Virtual healthcare services

Full, paid training

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues.
• Ensure store safety and legality.

Skills

Customer care

People skills

Flexibility

Problem solving

Job description

Overview

Customer Team Member | Location: 60-62 Neilston Road, Paisley, PA2 6NE

Pay: £12.60 per hour • Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like restocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Keep the store safe and legal – stock shelves, check prices, dates, and temperatures
• Help introduce new products and services – make changes feel natural and share experiences with colleagues
• Support your local community – get involved in activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills and the ability to build positive relationships
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands
• Pension scheme with up to 10% employer contributions
• Wagestream – access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness consultations)
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Rota schedules shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.