Customer Team Member

Co-op Group; Newtonmore; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Member in Newtonmore, Scotland. The role includes providing excellent customer service, supporting colleagues, ensuring store compliance, and engaging with the local community. Candidates should possess strong people skills and flexibility for varied shifts. The position offers competitive pay, 31 days of holiday, a pension scheme, and various additional benefits including a discount on store products. Join a diverse team committed to inclusion and community service.

Benefits

31 days holiday

Pension with up to 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Full paid training

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change and problem-solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Engage with local community activities.

Skills

Customer service

People skills

Problem-solving

Flexibility

Job description

Customer Team Member. Location: Balavil Brae Main Street, Newtonmore, PH20 1DR. Pay: £12.60 per hour. Contract: 12 hours per week + regular overtime, permanent part-time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided.

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you'll do

• Friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and confirm prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural and share experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

What this job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.

Application process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.