Customer Team Member

Co-op Group; Kilsyth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative seeks a Customer Team Member in Kilsyth. Successful candidates will provide excellent customer service, assist in daily store operations, and maintain a welcoming environment. The role requires friendliness, flexibility in working hours, and a commitment to community support. Part-time hours (16 per week) with potential for overtime and scheduled shifts, ensuring a supportive team atmosphere.

Benefits

31 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Qualifications

• Ability to provide friendly and thoughtful customer service.
• Positive approach to change and adaptability in various situations.
• Willingness to engage with the community and support local activities.

Responsibilities

• Provide great service at tills and on the shop floor.
• Restock shelves and maintain store cleanliness.
• Assist colleagues with problem-solving for customers.

Skills

Great people skills

Flexibility to work varying shifts

Problem-solving skills

Genuine care for customer needs

Job description

Customer Team Member

Location: 39 - 53 Main Street Kilsyth, Glasgow, G65 0AH
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op.

Benefits

• 31 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in our stores

Role Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

What you’ll do

• Friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience.
• Work together to make everyone’s day better – support store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked, and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural and share experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.