Customer Team Member

CO-OP; Hobson; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Hobson is seeking a Customer Team Member to provide excellent service and assist with store operations. The ideal candidate will have strong interpersonal skills and a genuine desire to help customers. This part-time position offers varied shifts, competitive pay, and numerous benefits including a discount on store products. Join us to support your local community and develop your career in a supportive environment.

Benefits

31 days of holiday

Pension scheme with up to 10% employer contributions

30% discount on store products

Access to virtual healthcare services

Full, paid training

Qualifications

• Genuine care for customer and member needs.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues with customer issues.
• Ensure store compliance with safety and legal standards.
• Assist in introducing new products and services.
• Get involved in community activities.

Skills

Customer service

Positive attitude

Problem solving

Teamwork

Flexibility

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

Personal qualities

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Pay and contract

Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. You'll be covering shifts in this store and another nearby store which will be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

Benefits

• We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.