Customer Team Member

Co-op Group; Badminton; On-site; Part time

Job summary

A well-known retail organization in Badminton is seeking a Customer Team Member to deliver friendly service and positively engage with customers. The candidate should have great people skills, a flexible approach to varied shifts, and a genuine care for customer needs. This part-time role offers training, a discount on products, and employee support services. Join a diverse team committed to fostering an inclusive workplace.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Access to financial management app

31 days holiday (pro rata)

Virtual healthcare services

Employee assistance service

Paid training and support for career progression

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems for customers.
• Ensure the store is safe and legal by maintaining stocked shelves.
• Help introduce new products and services.
• Engage with local community through events.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Flexibility in working shifts

Job description

Customer Team Member
Location: Grd Floor and Part 1st Floor 1 Heron Way, Chipping Sodbury, BS37 6XW
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

We're looking for Customer Team Members to join our team at Co‑op.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

What we're looking for

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion.

Application Process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.