Customer Team Leader: Lead & Coach Store Team (Flexible Shifts)

Co-op; Weston-super-Mare; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known retail cooperative is seeking a Customer Team Leader to join their team in Weston-super-Mare. In this role, you will provide outstanding customer service, lead and support the team, manage operational tasks, and ensure a safe shopping environment. Full training is offered, along with a generous benefits package including 36 days of holiday and a pension scheme. Ideal candidates will have strong leadership skills and a genuine commitment to customer service.

Benefits

36 days holiday

10% employer pension contributions

30% discount on all products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team while working on the floor.
• Desire to learn and develop leadership skills.

Responsibilities

• Deliver friendly, thoughtful service every day.
• Develop team capabilities through coaching and training.
• Ensure that the store remains safe, legal, and fully operational.
• Manage stock accuracy and create a great shopping experience.
• Support the Store Manager and deliver various HR processes.

Skills

Customer service

Leadership

Organisational skills

Problem-solving

Teamwork

Job description

A well-known retail cooperative is seeking a Customer Team Leader to join their team in Weston-super-Mare. In this role, you will provide outstanding customer service, lead and support the team, manage operational tasks, and ensure a safe shopping environment. Full training is offered, along with a generous benefits package including 36 days of holiday and a pension scheme. Ideal candidates will have strong leadership skills and a genuine commitment to customer service.