Customer Team Leader — Lead, Coach & Serve Shoppers

CO-OP; Sefton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local grocery retailer in Sefton is seeking a Customer Team Leader to oversee the store team, deliver exceptional customer service, and manage daily operations. This role involves coaching team members, ensuring the store's compliance with operational standards, and engaging with the local community. Applicants must be 18 or over to authorize age-restricted sales. Join a friendly environment with opportunities for personal development and benefits including holidays and discounts.

Benefits

36 days holiday including bank holidays

30% discount on store products

Full paid training

Pension scheme with employer contributions

Access to virtual healthcare services

Qualifications

• Must be 18 years or older to supervise age-related sales.
• Strong interpersonal skills to build relationships with customers.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead store team and provide excellent customer service.
• Coaching and supervising Customer Team Members.
• Ensure store safety and operational readiness.
• Manage stock accuracy and implement HR processes.
• Support local community initiatives.

Skills

Leadership

Customer service

Coaching and mentoring

Organizational skills

Problem-solving

Job description

A local grocery retailer in Sefton is seeking a Customer Team Leader to oversee the store team, deliver exceptional customer service, and manage daily operations. This role involves coaching team members, ensuring the store's compliance with operational standards, and engaging with the local community. Applicants must be 18 or over to authorize age-restricted sales. Join a friendly environment with opportunities for personal development and benefits including holidays and discounts.