Customer Team Leader

Co-op Careers; Westmeston; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader in Westmeston. This part-time role requires strong people skills and the ability to develop team capabilities while providing excellent customer service. You'll manage store operations, support the Store Manager, and engage with the community. Full paid training is provided, alongside perks including 36 days holiday and a significant discount on store products. This is a unique opportunity to be part of a team dedicated to customer satisfaction and community support.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on all Co-op products

Access to virtual healthcare services

Qualifications

• Aged 18 or over to authorise age-related sales.
• Ability to coach and train a team.
• Experience in retail or customer service is preferred.

Responsibilities

• Provide friendly and thoughtful service daily.
• Develop team capabilities through coaching.
• Ensure store safety, legality, and operational status.
• Manage stock accuracy and shopping experiences.
• Support Store Manager with HR processes.
• Introduce new products and services in the store.
• Engage with the local community for support.

Skills

Great people skills

Ability to balance leading and supporting

Genuine care for customer needs

Job description

Closing date : 30-12-2025

Customer Team Leader

Location : 60-64a Ham Road , Worthing, BN11 2QY

Pay : £13.99 per hour

Contract : 12 hours per week + regular overtime, permanent contract, part time

Working pattern : varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues