Customer Team Leader

Co-op Group; Gravesend; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Gravesend is seeking a Customer Team Leader to deliver exceptional service and develop team capabilities. The role includes managing store operations, engaging with community, and supporting the store manager. Ideal candidates will demonstrate strong customer care, good people skills, and the ability to work flexible shifts. This part-time position offers full training and great benefits including discounts, a pension scheme, and paid holidays.

Benefits

36 days holiday

10% employer pension contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• The ability to balance leading and supporting the team.
• Strong people skills.
• Desire to learn and grow leadership skills.
• Flexibility in scheduling.

Responsibilities

• Provide friendly and helpful service.
• Develop team capabilities through coaching.
• Ensure store safety and legality.
• Manage stock accuracy.
• Deputize for the store manager when necessary.
• Lead introduction of new products.
• Engage with the local community.

Skills

Customer service orientation

Team leadership

Problem-solving skills

Organizational skills

Flexibility

Job description

Customer Team Leader

Location: 14-18 Perry Street Northfleet, Gravesend, DA11 8QU

Pay: £13.99 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (6.30am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

About the role

We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.

Assessments and Terms

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.