Customer Team Leader

Co-op Careers; Edmondsley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company is seeking a Customer Team Leader for a part-time position in Edmondsley. The role involves coaching team members, delivering excellent customer service, and managing varied shifts including mornings and weekends. Applicants must be 18 or over to authorise age-related sales. The position offers a permanent contract with £13.99 per hour, full training, and benefits such as 36 days holiday and a 30% discount on products.

Benefits

36 days holiday

Pension with 10% contribution

Virtual healthcare services

30% discount on Co-op products

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Experience in customer service roles is preferred.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Lead the store team by coaching and supervising members.
• Deliver great customer service and ensure store operations run smoothly.
• Deputise for the Store Manager when necessary.

Skills

Leadership skills

Customer service

Ability to coach team members

Job description

Closing date : 24-12-2025

Customer Team Leader

Location : Main Road , Wylam, NE41 8DN

Pay : £13.99 per hour

Contract : 20 hours per week + regular overtime, permanent contract, part time

Working pattern : varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide ran...