Customer Team Leader

Co-op; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading UK retailer is seeking a part-time Customer Team Leader in London. The role offers £15.24 per hour for 14 hours a week, with varied shifts. Responsibilities include leading a team, delivering customer service, and maintaining store standards. Employees receive generous benefits such as 36 days holiday, a pension with up to 10% contribution, and discounts on products. Join a supportive team focused on community and well-being.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on products

Access to virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Experience in customer service preferred.
• Ability to lead and coach a team.

Responsibilities

• Lead and supervise the Customer Team Members.
• Deliver excellent customer service.
• Restock shelves and clean store.

Skills

Customer service

Team leadership

Coaching

Job description

Overview

Customer Team Leader Location: The Co-operative Food, 56/58 Abbeville Road, London, SW4 9NF
Pay: £15.24 per hour including London allowance
Contract: 14 hours per week + regular overtime, permanent, part-time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like restocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.