Customer Support Team Lead: Grow and Elevate Your Team

Cathedrala appointments; Exeter; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading service solutions provider in Exeter seeks a Customer Support Team Lead to inspire and manage a dynamic team. This hands-on leadership role involves maintaining high service standards, collaborating for continuous improvement, and conducting team development sessions. The ideal candidate will possess proven leadership experience, strong people management skills, and a customer-focused mindset. The position offers a salary up to £32,000, generous holidays, private healthcare, and various employee benefits in a supportive environment.

Benefits

27 days holiday plus bank holidays

Private healthcare

Pension scheme

Sabbatical options

Tech salary sacrifice schemes

Wellbeing support

Qualifications

• Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous.
• Strong capability to inspire and develop a high-performing team.
• Excellent communication and adaptable approach to change.

Responsibilities

• Lead and motivate a customer support team.
• Collaborate to review feedback and drive improvement.
• Conduct coaching sessions and performance reviews.
• Work cross-functionally to enhance customer experience.

Skills

Leadership experience

People management

Communication skills

Problem-solving

Customer-focused mindset

Job description

A leading service solutions provider in Exeter seeks a Customer Support Team Lead to inspire and manage a dynamic team. This hands-on leadership role involves maintaining high service standards, collaborating for continuous improvement, and conducting team development sessions. The ideal candidate will possess proven leadership experience, strong people management skills, and a customer-focused mindset. The position offers a salary up to £32,000, generous holidays, private healthcare, and various employee benefits in a supportive environment.